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FAQs

MAKING A RESERVATION

School trips are available Monday to Friday on the following dates:

From

To

17 May

28 May

07 June

23 July

06 September

22 October

01 November

17 December

 

EARLY YEARS

£4.95 per Student

1:3 Ratio - Free Teacher Places

 

PRIMARY

£8.95 per Student

1:5 Ratio - Free Teacher Places

 

SECONDARY 

£9.95 per Student

1:5 Ratio - Free Teacher Places

 

£14.00 per Teacher - Additional Places

RESERVATIONS

If you need more time to collect payments and make final arrangements, or if you need to pay by BACS, make a reservation here. Simply select the date of your visit and number of tickets, and your trip will be reserved for 14 days. 

When you're ready to confirm your visit, you'll need to make your payment (via BACS) and complete this form. Once we have located your payment, we will confirm your visit by email with your tickets for entry*. 

All reservations will be automatically cancelled after 14 days and we ask that you do not make multiple reservations. 

PLEASE NOTE

*We do not accept payments on the day. If you do not have a confirmed pre-paid booking (with a valid barcode) we will not be able to permit entry. 

We're unable to provide tailor-made quotes - however, you can calculate the price of your trip to create your own document, using our "quote maker" tool here.

You can find our payment instructions here.

You must send us your remittance advice using this form.

Your visit is not confirmed until we've located your payment and issued your (barcoded) tickets via email.

We recommend that you make your payment at least 10 days prior to your visit date, as payments can take up to one working week to process. 

We're unable to change reservations, so simply make a new reservation. Once your reservation is confirmed (paid) we're unable to make any changes, all tickets are non-refundable and non-transferable. 

In line with the latest government guidance, we're operating with significantly reduced capacity. Therefore, we have carefully selected and made available dates for school trips in the fairest way possible. We recommend that you plan your school trip well in advance (using the school dates in the section above). 

If you've been unable to confirm your visit within 14 days of making the reservation, it will be cancelled and you will be notified. 

If you still wish to visit, you will need to make a new reservation and confirm the trip with 14 days, using the instructions above. 

We're unable to offer Teacher planning visits, however you're able to use our library of Planning Tools, or take a Virtual Tour before you arrive. 

Yes. If you'd like to use our schools rates to bring the children that you home educate you can! The same prices and free Teacher places apply - you simply need to follow the booking process - and bring formal evidence that you are a registered home-educator with you, to present* at our ticket gates with your tickets on the day. 

*Printed evidence that you are formally recognised as a home educator is a condition of entry. 

MAKING A BOOKING

School trips are available Monday to Friday on the following dates:

From

To

17 May

28 May

07 June

23 July

06 September

22 October

01 November

17 December

 

EARLY YEARS

£4.95 per Student

1:3 Ratio - Free Teacher Places

 

PRIMARY

£8.95 per Student

1:5 Ratio - Free Teacher Places

 

SECONDARY 

£9.95 per Student

1:5 Ratio - Free Teacher Places

 

£14.00 per Teacher - Additional Places

BOOKINGS

If you're ready to book and confirm your visit, with a payment by credit or debit card, then simply click here and follow the steps by selecting your date of visit and number of tickets.

All bookings are confirmed at the point of transaction and are non-refundable and non-transferable. Free Teacher places will be automatically added to your basket and you'll be emailed your tickets - you'll need to show these on arrival to gain entry.

PLEASE NOTE

We do not accept payments on the day. If you do not have a confirmed pre-paid booking (with a valid barcode) we will not be able to permit entry. 

We're unable to offer Teacher planning visits, however you're able to use our library of Planning Tools, or take a Virtual Tour before you arrive. 

Yes. If you'd like to use our schools rates to bring the children that you home educate you can! The same prices and free Teacher places apply - you simply need to follow the booking process - and bring formal evidence that you are a registered home-educator with you, to present* at our ticket gates with your tickets on the day. 

*Printed evidence that you are formally recognised as a home educator is a condition of entry. 

We're unable to provide tailor-made quotes - however, you can calculate the price of your trip to create your own document, using our "quote maker" tool here.

DURING YOUR VISIT

Due to our capacity restrictions (in line with the latest government guidance) we're currently unable to offer private tours or workshops. However, we offer a full range of activities that you can use in your classroom here

 

Due to our capacity restrictions (in line with the latest government guidance) we're currently unable to offer private lunch areas at this time. 

Due to our capacity restrictions (in line with the latest government guidance) we're currently unable to offer The Castle Dungeon experience to school groups. 

HELP &SUPPORT

We recommend reading our full accessibility information, before you book your trip. Please contact us if you wish to discuss your needs prior to making a booking. 

Our team can provide tailored advice to help you plan a day that meets the specific needs of your students. 

Please check our main Plan Your Day section of our website, which is full of useful information to guide you ahead of your adventure. 

Specific guidance for school groups is available here.