Terms & Conditions

Merlin Attractions Operations Limited (Company No. 6272935) whose registered office is at Link House, 25 West Street, Poole BH15 1LD;

You are admitted to this Attraction subject to the following Entry Conditions. If you do not comply with them you may be removed from the Attraction by Merlin personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Merlin personnel or any third party instructed on behalf of Merlin.

By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times.

General:

For health and safety reasons (due to the topographical features of the Attraction), wheelchairs are the only transport device permitted within the Attraction.

Our commitment to provide a service:

Merlin will endeavor to ensure that as many attractions as possible are available for use by guests at the Attraction. However, Merlin in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the numbers of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. If the whole Attraction is closed for any of the reasons set out above, Merlin reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

Our right to remove you:

Merlin, acting reasonably at all times, reserves the right to refuse admission to the Attraction, ban entry from the Attraction, or remove other guests or staff: or who acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behavior has been reported to Merlin by a reliable independent sources; has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behavior or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, exhibits or any other buildings at the Attraction. Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Attraction or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any many which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid Ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Merlin reasonably believes that they have purchased a ticket from an unauthorised source. If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin's discretion, be denied entry or escorted from the Attraction without any right to a refund.

Tickets/ Admissions:

A binding contract between us (Merlin Attractions Operations Limited) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law

THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket. The sale of tickets/ vouchers by anyone other than Merlin is strictly prohibited. Only persons authorised by Merlin are permitted to sell or offer for sale any other items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reasons referred to in these Entry Conditions. Non-dated tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events. Tickets booked online will be delivered in accordance with Merlin's delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guests and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required, an appropriate hand stamp or ticket must be obtained, before exiting the Attraction which must be shown at the time of re-entry to gain access. Tickets must be retained at all times and submitted for inspection if required by Merlin. For daytime access to the castle, no person under the age of 16 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such person or persons whilst on site must retain under the control or supervision of an adult at all times. For Evening events no person under the age of 18 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such person or persons whilst on site must retain under the control or supervision of an adult at all times Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.

Your behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including e-cigarettes) is strictly prohibited other than in the designated smoking areas identified on the map. All attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.

Your dress & appearance must be suitable for a family theme park:

You must wear appropriate clothing (including a top and shoes) at all times whilst at the Attraction. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Attraction.

Parking:

Vehicles are parked at the owners' risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests' vehicles in the car park or any contents. A parking fee applies. If you lose your car park ticket, you will have to buy a new ticket. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction. No vehicles are permitted to remain in the Attraction outside the Attraction's normal operating hours.

Security:

To prevent offensive weapons or dangerous article from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched. It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. To consumption of intoxicating liquor is permitted only in authorised places within the Attraction. Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Merlin and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

Animals:

Pets or animals of any nature are expressly prohibited in the Attraction (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction. Merlin reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

Photography:

Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person's permission and you must adhere to all photography/ filming restrictions in place from time to time whilst within the Attraction. From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be.)

Parents and Guardians of Children:

Please do not leave your child unattended when at Warwick Castle as we are unable to look after them whilst you do this, if you have a particular problem with this advice, please take to a member of our team.

Covid-19:

Safety measures

In response to the  Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.

A full list of safety measures being taken at our Attraction will shortly be available on the website. 

Visitor requirements

The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.

Acceptance of risk

The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated.  Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk

Do you have more information on The Sun FREE Ticket Campaign?

Please click on the website link below for full details on how to enter and also terms and conditions for the campaign:

Thesun.co.uk/superdays

If you have any enquiries regarding missing applications forms, un-received tickets or any other questions please email:

tickets@thesun.co.uk

Privacy Policy

This web site is owned and run by Warwick Castle, a division of Merlin Entertainments Group. Warwick Castle recognises that your privacy is important and is committed to preserving it. This policy sets out our policy in relation to ant personal information which you supply to us through the use of this website.

Booking your Warwick Castle tickets online is quick, easy, convenient and safe

Warwick Castle makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.

All of your personal information is encrypted as it travels over the Internet.

The information contained on the Warwick Castle website and our booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought to be necessary. In particular, we reserve the right to change the prices without prior notice provided that such changes are notified to you before you book your visit. The photographs reproduced on the website and online booking system are intended to give a general impression of Warwick Castle and what you may expect from your visit. We will attempt to ensure that as many areas and attractions as possible are open for use by you during your visit. However, we reserve the right to alter the programme of areas and attractions if, at any time, it is deemed necessary or appropriate to do so.

How we collect data about you and your use of this web site

You are in control of what information we collect about you. By submitting your information you consent to the use of that information as set out in this policy. However, if you choose not to share your information some areas of the web site may not be accessible or useable. We may ask you for information about yourself when you purchase tickets or other products or services, when you enter competitions or register for promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback. We and our appointed advertising company also collect anonymous information about your use of the web site from cookies and by the use of pixel tags. We may match information gathered from these sources with any information you have given us about yourself for the purposes explained in this policy.

Administration, other non-marketing use and Disclosure

We will use the information you enter at the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. We may conduct analysis of user traffic.

We may also disclose your personal information to third parties:

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use or terms and conditions of supply and other agreements, or to protect the rights, property or safety of The Tussauds Group, our customers, or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction.

Direct Marketing

If you book a ticket from us, the data you give us about yourself, will enable us to give you updates other than through our web site, using the contact details you provide, on promotions and services we think may interest you or to involve you in market research. To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of the site. In some cases we may also wish to share your data with other parts of the Merlin Entertainments Group or third party entities that process personal information on our behalf so that they can update you on promotions and services they think may be of interest to you.

Whenever we ask you for information about yourself, if you have indicated that you wish to receive direct marketing material from us and/or from third parties, your personal details will be included in a database compiled for direct marketing purposes and from time to time, you may receive these marketing communications. This will enable us to keep you informed about offers and events run by various attractions across the Merlin Entertainments Group, including Alton Towers Resort, THORPE PARK, Warwick Castle, Madame Tussauds, The London Eye and Chessington World of Adventures & Zoo. If you have indicated that you wish to receive direct marketing material or e-mail updates from us and /or third parties but subsequently change your mind, you should notify privacy@warwick-castle.com.

As soon after this as is reasonably practicable, we will remove your name from the relevant database.

We will take reasonable steps to ensure that your data is used by third parties in accordance with this policy.

What countries your data may pass through

We want our customers to benefit from Warwick Castle's international connections. Accordingly, in operating this site, as outlined in this privacy policy, we may send data about site visitors through or to other countries, both inside and outside Europe. Owing to the global nature of the Internet infrastructure, the information that you provide may also be transferred in transit to other countries, both inside and outside Europe.

However, we will take the steps outlined in this policy above to maintain the security of your information.

Links to other websites

We use links to improve your experience of our web site. We will always seek to make these links clear, so that you know you have left our web site. However, please be aware that these web sites are owned and run by other companies and organisations and we cannot accept responsibility for any information you choose to divulge to a linked web site. Such websites have their own privacy policies and please check these policies before you submit personal data to them.

Statistical Data

We try to ensure that our web site offers visitors exactly what they are looking for - to help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the web site. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don't link these addresses to any person's name or identity.

Cookies

Cookies are small amounts of information, which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although in that case, you may not be able to use certain features on our site. To disable cookies consult your browsers help files and follow the steps shown.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see a copy of any personal data (as defined in the Data Protection Act 1998) held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. if you wish to do this, please contact us. We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.

Contact

Any comments, queries and requests relating to our use of your data are welcomed and should be emailed to us at privacy@warwick-castle.com or addressed to us at:

Warwick Castle
Customer Information
Warwick Castle
Warwick
Warwickshire
CV34 4QU

Competitions

Full Terms and Conditions for competitions run by Warwick Castle or in partnership with a promoter can be found here.

Changes to this policy

Because we are constantly improving our sites there may be developments in how we use your data - all such developments will be promptly notified to you in this policy and, where appropriate, through e-mail notification.

Warwick Castle is a division of Merlin Attractions Operations Ltd, 3 Market Close, Poole. Dorset. BH15 1NQ.

Registered in England & Wales. Registered number 6272935.