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Contact Us

Need to get in touch? Find out the best way using the details below.

We're currently experiencing a high volume of enquiries. Our Customer Support Teams are working as hard as they can to get back to you as quickly as possible and we thank you for your continued patience during this time.

To help us get back to you as quickly as possible, please ensure that you clearly specify:

  • The date of your visit
  • Your booking or order number (where applicable)
  • Receipts (where applicable)
  • Your name and preferred contact details

Being as comprehensive as you can enables us to provide a full response in the first instance. 

Please note, we will not tolerate verbal or written abuse in any form via any method (email, telephone, in person or social media). 

Get in touch

If you have an existing ticket that has not been used (whilst the castle has been closed, following Government guidance) there's no need to contact us. You can move this to an alternative date, to visit anytime from 12th April 2021 onward, online here.

On the day, you must bring your original unused tickets, with your new reservation in order to gain entry.

If you booked your original tickets through a third party or promotional partner, please contact them directly to discuss your booking options. 

Our Customer Support Team can be contacted via Live Chat at selected times from Monday to Friday. Access our Live Chat service here.

Lots of further information about all aspects of a visit to Warwick Castle can be found using the Plan Your Day section of our website. 

If you'd like to contact us by email, complete our Guest Contact Form here.

If you need to speak with a member of our Team, our lines are open Monday to Friday (9am to 5pm).

Due to the high volume of calls we're currently receiving, we kindly ask that you only call if your matter is urgent.

Calls to this number are charged at your phone providers' access charge and we cannot sell tickets or manage hotel bookings. 

Guest Services: 01926 406610

Send your letters to:

Guest Services

Warwick Castle

Castle Lane

Warwick

CV34 4QU

If you'd like further advice about your individual needs prior to a visit, or you'd like to discuss accessibility in more detail, please contact a member of our dedicated team.

Accessibility: 01926 406663 (use the Reception option). 


Calls to this number are charged at your phone providers' access charge.

If you have a question or feedback regarding your Annual Pass, please use our Annual Pass FAQs or contact the dedicated Annual Pass Team here.

If you're staying in Knight's Village or Caesar's Tower, visit our Help Centre here.

Alternatively, if you'd like to speak to a member of our Reception team, please call 01926 830820. Calls to this number are charged at your phone providers' access charge.

More information or to book an Afternoon Tea can be found here.

If you're an Annual Passholder and wish to book an Afternoon Tea using your discount, please contact foodandbeveragebookingenquiries@warwick-castle.com with your preferred date, party size and any dietary requirements. 

Email: events@warwick-castle.com

Call: 01926 406660

Visit our Press Centre here.

Warwick Castle offers a range of potential filming and photoshoot locations, including breath-taking views of the magnificent castle, beautiful grounds, stunning interiors, as well as medieval activities.

We've already been the venue choice for many TV programmes and films, and we're a popular location for many reasons:

  • Centrally located in the heart of England, just 2 miles from Junction 15 of the M40
  • Impressive unique backdrop
  • Range of indoor and outdoor filming opportunities
  • Dedicated green room / Production Office space onsite

We welcome all film crews and photographers and endeavour to respond to all requests quickly.

All filming opportunities are subject to a pre-filming site visit with a member of the Press Office team. To enable us to best fulfil your requirements, please allow as much notice as possible.

For fees and further information, please contact events@warwick-castle.com.

We’re proud of our beautiful 64 acre site and want to share it. It looks even better from above and we can understand why you might want to fly your drone above our property.

However, in order to protect the privacy and rights of our employees, contractors and guests we do not allow drones to fly over our property without prior consent. Please also bear in mind, that we’re home to more than 60 birds of prey, flying daily - and their welfare and safety is also of our top priority.

According to UK law (regulated by the Civil Aviation Authority) drone pilots must always observe privacy laws and seek the permission of the land or property owner before flying.

We will always consider requests on a case-by-case basis, and where we are able to grant access, require a full risk assessment, valid insurance and public liability documents. We also expect pilots to adhere to our strict Health and Safety code of conduct.

We reserve the right to refuse or cease access and report misconduct to the authorities, whereby drone usage puts our employees, guests, animals or our 1,100 year-old property at risk.

If you wish to apply for access – please contact customer.information@warwick-castle.com

Email charityrequests@warwick-castle.com with your registered charity number and the full address of where your fundraising event will take place. 

For more information on how we support our local community - and how you can get in touch, visit out Community Engagement page here.

If you would like to feedback on a recent visit or any part of your experience with Warwick Castle, please email us at Guest.feedback@warwick-castle.com.

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.

Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.

If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com.