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Contact Us

Need to get in touch? Find out the best way using the details below.

We're currently experiencing a high volume of enquiries. Our Customer Support Teams are working as hard as they can to get back to you as quickly as possible and we thank you for your continued patience during this time.

To help us get back to you as quickly as possible, please ensure that you clearly specify:

  • The date of your visit
  • Your booking or order number (where applicable)
  • Receipts (where applicable)
  • Your name and preferred contact details

Being as comprehensive as you can enables us to provide a full response in the first instance. 

Please note, we will not tolerate verbal or written abuse in any form via any method (email, telephone, in person or social media). 

Get in touch

Our Customer Support Team can be contacted via Live Chat at selected times from Monday to Friday. Access our Live Chat service here.

Lots of further information about all aspects of a visit to Warwick Castle can be found using the Plan Your Day section of our website. 

If you'd like to contact us by email, complete our Guest Contact Form here.

If you need to speak with a member of our Team, our lines are open Monday to Friday (9am to 5pm).

Due to the high volume of calls we're currently receiving, we kindly ask that you only call if your matter is urgent.

Calls to this number are charged at your phone providers' access charge and we cannot sell tickets or manage hotel bookings. 

Guest Services: 01926 406610

Send your letters to:

Guest Services

Warwick Castle

Castle Lane

Warwick

CV34 4QU

If you would like to feedback on a recent visit or any part of your experience with Warwick Castle, please email us at Guest.feedback@warwick-castle.com.

If you have a question or feedback regarding your Annual Pass, please use our Annual Pass FAQs or contact the dedicated Annual Pass Team here.

If you're staying in Knight's Village or Caesar's Tower, visit our Help Centre here.

Alternatively, if you'd like to speak to a member of our Reception team, please call 01926 830820. Calls to this number are charged at your phone providers' access charge.

More information or to book an Afternoon Tea can be found here.

If you're an Annual Passholder and wish to book an Afternoon Tea using your discount, please contact foodandbeveragebookingenquiries@warwick-castle.com with your preferred date, party size and any dietary requirements. 

Email: events@warwick-castle.com

Call: 01926 406660

Visit our Press Centre here.

Warwick Castle offers a range of potential filming and photoshoot locations, including breath-taking views of the magnificent castle, beautiful grounds, stunning interiors, as well as medieval activities.

We've already been the venue choice for many TV programmes and films, and we're a popular location for many reasons:

  • Centrally located in the heart of England, just 2 miles from Junction 15 of the M40
  • Impressive unique backdrop
  • Range of indoor and outdoor filming opportunities
  • Dedicated green room / Production Office space onsite

We welcome all film crews and photographers and endeavour to respond to all requests quickly.

All filming opportunities are subject to a pre-filming site visit with a member of the Press Office team. To enable us to best fulfil your requirements, please allow as much notice as possible.

For fees and further information, please contact events@warwick-castle.com.

For enquiries regarding the castle’s history, archives and collection (this team does not deal with ticket or general enquiries), please email history@warwick-castle.com.

We endeavour to respond to enquiries within 10 working days.

Please visit our Charity Procedure page here. 

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.

Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.

If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com.

If you've been contacted via email, about a daytime visit that was pre-booked and cancelled due to the latest government restrictions, then complete this form.

Refund requests can take up to 14 working days to process, so please do not submit more than one form. Thank you for your patience.