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Contact Us

Need to get in touch? Find out the best way using the details below.

Our Warwick Castle team are ready to help you, so that we can deal with your enquiry as quickly as possible & get you through to the correct team please choose one of the following options.   

Just before you select your option we wanted to let you know that our Help Centres are the best place to go for the most up to date information about Day Visits & Overnight stays and includes the answers to the most frequently asked questions. Check our Help Centre below: 

Get in touch

If you have an existing ticket that has not been used (whilst the castle has been closed, following Government guidance) there's no need to contact us. You can move this to an alternative date, to visit anytime from 12th April 2021 onward, online here.

On the day, you must bring your original unused tickets, with your new reservation in order to gain entry.

If you booked your original tickets through a third party or promotional partner, please contact them directly to discuss your booking options. 

Ticket & Day Visit Questions: 

You can contact our Day Ticket & Day Visit Team via Live Chat Monday-Sunday between 9am-3:30pm. Our Live Chat can be accessed from the “Message Us” button. 

Short Breaks & Overnight Stays: 

Our Warwick Breaks Live Chat experts are on hand to assist with any queries relating to an existing overnight stay booking. Please login to Manage My Booking and click on the ‘chat’ button.

Wanting to know information before you visit us? Check out our ‘Plan Your Day’ section of our website where you’ll find information from opening times, directions to places to eat.  

 

If you have booked an Overnight stay at our Knights Village we will be in touch with you ahead of your break with all the information you need to know, keep an eye on your inbox. In the meantime you can ‘Manage Your Booking’ online and Visit Our Short Breaks & Overnight Stay Help Centre for all the latest overnight stay information.

Ticket & Day Visit Questions: 

If you need to send our Day Visit Team an email or ask a question you can use our contact form: 

 

Short Breaks & Overnight Stays: 

You can contact our Short Breaks Team by visiting our Help Centre below: 

Ticket & Day Visit Questions: 

Our Day Ticket & Day Visit Team are available via telephone on 01926 406610 between 9am-4pm Monday-Friday. Our team can help with any questions you may have relating to day ticket or visit information. 

  • Please have your booking reference ready so our team can assist you as quickly as possible.  Our team are unable to sell day tickets or assist with Short Break bookings or questions. 
  • Just to let you know calls to this number are charged at your phone providers access charge. 

 

Short Breaks & Overnight Stays: 

For help with booking or an existing Short Break booking please contact our team via the link 

Send your letters to:

Guest Services

Warwick Castle

Castle Lane

Warwick

CV34 4QU

If you'd like further advice about your individual needs prior to a visit, or you'd like to discuss accessibility in more detail, please contact a member of our dedicated team.

01926 406663 (use the Reception option). Calls to this number are charged at your phone providers' access charge.

Alternatively you can contact our Accessibility Officer directly by mailing Accessibility@warwick-castle.com

If you have a question or feedback regarding your Annual Pass, please use our Annual Pass FAQs or contact the dedicated Annual Pass Team here.

Have a question about an upcoming overnight stay or need help making a Short Break booking? Simply take a look at our Help Centre for the most up to date information and Frequently Asked Questions about a Short Break overnight stay. 

More information or to book an Afternoon Tea can be found here.

If you're an Annual Passholder and wish to book an Afternoon Tea using your discount, please contact foodandbeveragebookingenquiries@warwick-castle.com with your preferred date, party size and any dietary requirements. 

Email: events@warwick-castle.com

Call: 01926 406660

Visit our Press Centre here.

Warwick Castle offers a range of potential filming and photoshoot locations, including breath-taking views of the magnificent castle, beautiful grounds, stunning interiors, as well as medieval activities.

We've already been the venue choice for many TV programmes and films, and we're a popular location for many reasons:

  • Centrally located in the heart of England, just 2 miles from Junction 15 of the M40
  • Impressive unique backdrop
  • Range of indoor and outdoor filming opportunities
  • Dedicated green room / Production Office space onsite

We welcome all film crews and photographers and endeavour to respond to all requests quickly.

All filming opportunities are subject to a pre-filming site visit with a member of the Press Office team. To enable us to best fulfil your requirements, please allow as much notice as possible.

For fees and further information, please contact events@warwick-castle.com.

We’re proud of our beautiful 64 acre site and want to share it. It looks even better from above and we can understand why you might want to fly your drone above our property.

However, in order to protect the privacy and rights of our employees, contractors and guests we do not allow drones to fly over our property without prior consent. Please also bear in mind, that we’re home to more than 60 birds of prey, flying daily - and their welfare and safety is also of our top priority.

According to UK law (regulated by the Civil Aviation Authority) drone pilots must always observe privacy laws and seek the permission of the land or property owner before flying.

We will always consider requests on a case-by-case basis, and where we are able to grant access, require a full risk assessment, valid insurance and public liability documents. We also expect pilots to adhere to our strict Health and Safety code of conduct.

We reserve the right to refuse or cease access and report misconduct to the authorities, whereby drone usage puts our employees, guests, animals or our 1,100 year-old property at risk.

If you wish to apply for access – please contact customer.information@warwick-castle.com

Email charityrequests@warwick-castle.com with your registered charity number and the full address of where your fundraising event will take place. 

For more information on how we support our local community - and how you can get in touch, visit out Community Engagement page here.

Ticket & Day Visit Questions: 

 

Short Break & Overnight Stays 

  • If  you would like to feedback on any part of your Short Break Experience with Warwick Castle Breaks, please complete our Guest Feedback Form 

 

Just for your information: 

Typically, we personally respond to emails within 14 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets, receipts and booking references. 

To ensure that we investigate your feedback fully, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time. 

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.

Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.

If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com.

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