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COVID-19 information

We’ve introduced a number of additional hygiene and safety measures, to ensure you have a safe and truly magical adventure.

Welcoming you back safely

With all Covid restrictions due to end in England on Thursday (24th Feb 2022), our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff.

  • We continue to have hygiene and safety measures in place throughout our Resort/attraction, including enhanced cleaning, hand sanitiser and increased ventilation.
  • In our indoor attractions, key walkways or busier areas, guests will still see signage stating “Face coverings recommended”, which is in line with Public Health guidance and will be displayed at entry points into these areas.
  • Those staff who may wish to continue wearing a face covering whilst working, most notably when in indoor locations, will have the option to do so.
  • At Merlin Entertainments our guests and staff safety remain of paramount importance and we’ll therefore continue to monitor and review this situation.

If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit and contact us  to rearrange your booking.

Frequently Asked Questions

With all Covid restrictions due to end in England on Thursday (24th Feb 2022), our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our Resort/attraction, including enhanced cleaning, hand sanitiser and increased ventilation. In our indoor attractions, key walkways or busier areas, guests will still see signage stating “Face coverings recommended”, which is in line with Public Health guidance and will be displayed at entry points into these areas. Those staff who may wish to continue wearing a face covering whilst working, most notably when in indoor locations, will have the option to do so. At Merlin Entertainments our guests and staff safety remain of paramount importance and we’ll therefore continue to monitor and review this situation.

If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit and contact us to rearrange your booking.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, you may require to change the date/time of your visit to our attraction. Please contact guest.feedback@warwick-castle.com to re validate your ticket.

If you have booked through a third party please contact them to discuss your booking.