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Reopening Information

We’ve introduced a number of additional hygiene and safety measures, to ensure you have a safe and truly magical adventure.

Welcoming you back safely

We very much look forward to welcoming you back. The health and safety of our guests and staff is always our number one priority and to keep everyone safe, we will continue to have a number of additional hygiene and safety measures in place when you next visit to provide a fun and safe environment for everyone.

These continuing measures include:

  • Lower capacity – both for our attraction and for each building, queue line or experience. Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience.
  • You will see some signage stating “Face coverings recommended” which will be displayed at entry points into our indoor attraction or high footfall areas.
  • You may continue to see Personal Protective Equipment (PPE) and clothing for some of our staff. Our teams are encouraged to maintain high levels of hygiene and they may wish to continue wearing a face covering whilst working, most notably when in indoor locations.
  • Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations
  • You may still see increased ventilation and suggested spatial separation markings and other similar operating adjustments around the attraction. Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience.
  • The redesign of particular tasks to reduce the frequency and/or duration of potential ‘close contact’ points between our guests and employees

Frequently Asked Questions

Whilst legal restrictions will be lifted from the 19th July, we want to ensure we can offer you the best possible experience.

We would like to reassure everyone that we are continuing to take the necessary measures to provide a safe and hygienic environment. The health and safety of our guests and staff is our absolute priority. We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. These may include:

  • Lower capacity – both for our attraction and for each building, queue line or experience. Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience.
  • You will see some signage stating “Face coverings recommended” which will be displayed at entry points into our indoor attraction areas or high footfall areas.
  • You may continue to see Personal Protective Equipment (PPE) and clothing for some of our staff. Our teams are encouraged to maintain high levels of hygiene and they may wish to continue wearing a face covering whilst working, most notably when in indoor locations.
  • Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations
  • You may still see increased ventilation and suggested spatial separation markings and other similar operating adjustments around the attraction. Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience.
  • The redesign of particular tasks to reduce the frequency and/or duration of potential ‘close contact’ points between our guests and employees
  • Theatre-style areas, actor led experiences, 4D cinemas and meet and greet entertainment may continue to have limited numbers or a change in layout

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, you may require to change the date/time of your visit to our attraction. Please click here to re validate your ticket

If you have booked through a third party please contact them to discuss your booking.

If you have an existing ticket that has not been used (whilst the castle has been closed, following Government guidance) there's no need to contact us. You can move this to an alternative date, to visit anytime from 12th April 2021 onward, online here.

On the day, you must bring your original unused tickets, with your new reservation in order to gain entry.

If you booked your original tickets through a third party or promotional partner, please contact them directly to discuss your booking options.