Skip to main content

Accessibility

Our aim is to provide you with information that will help you to plan an enjoyable visit to Warwick Castle.

Guidance

All shows take place outside and are fully accessible. We recommend arriving 15 minutes before the start time of the show. We cannot guarantee seating as this is limited and comes on a first-come-first-served basis. However, we will always try to accommodate a space where you will be able to view the show. 

The daily show schedule can be found here to help you plan your day before you arrive. 

The last four rooms of The Castle Dungeon attraction are fully accessible and are available free of charge to wheelchair users and one Carer, subject to availability. Speak to the team at The Castle Dungeon entrance for more information.

The Castle Dungeon is dark, with a steep spiral staircase, so may be unsuitable for some guests with reduced mobility or certain medical conditions. Please see The Castle Dungeon page for more information.

Please note, you will still need to book a Castle Dungeon timed ticket if you're coming to the castle as a Carer.

Entry to the Great Hall and State Rooms is through the Great Hall front door. This involves climbing eleven wide and steep steps, with the assistance of a metal handrail. 

We offer a braille booklet of information for the Great Hall and State Rooms which is available to borrow on request from a member of the History Team.

There is also an accessibility lift available to use for access, found to the left of the Great Hall frontage. This is suitable for wheelchairs only. To operate, please ask a member of staff in the Great Hall or in the Courtyard Shop (or call the telephone number on the lift signage). This lift will give you access to the ground floor of the Great Hall and State Rooms, as well as the ground floor of the Royal Weekend Party. There is signage within the lift to advise you, should you need further assistance.

Please note, the lift cannot be used by any mobility scooter regardless of size. 

We offer an online Virtual Tour of the main castle building. Please note that the ground floor is accessible for wheelchair users, although we recommend the Virtual Tour for those who are unable to navigate the castle stairs inside the building. 

We are able offer guests with impaired vision a more accessible and intimate tour of the castle and its history. This tour has been purposefully designed to enable those with various visual impairments to access our history, explore the collection, and enjoy time in our castle interiors with a member of our History Team.

This free touch tour is available on the first Tuesday of every month. If you're interested in joining one of these please phone 01926 406 663 for more information and to reserve your space. Advanced booking is essential.

Facilities

There are four sets of toilets located across the castle and grounds. Please refer to the map for locations.

Stables Courtyard - The accessible toilet is located immediately on the right-hand side of the entrance to the female toilets. This is a unisex facility. Baby change facilities are also available.

The Undercroft - These toilets are accessed via stairs and are not wheelchair accessible. Baby change facilities are available in the female toilet. A larger family unit is located on the left between the male and female toilets.

The Conservatory - A large toilet cubicle is located immediately on the left-hand side of the entrance to the female toilets. This is a unisex facility. A larger unit is available in the male toilets, please check accessibility aids fit prior to use.

Royal Weekend Party - There is an accessible toilet at the end of the ground floor of the Royal Weekend Party attraction, near the accessibility lift. Please speak to a member of staff should you wish to access this. 

There are a limited number of disabled parking bays available on a first-come-first-served basis, subject to availability, in both the Stratford Road and Stables car parks. Parking charges apply.

Please ensure a Blue Badge is clearly displayed at all times. Guests without a Blue Badge can request to use the Drop-Off area in the Stratford Road car park. Please note this is a coach turning bay so please ensure this area is only used to drop-off and pick-up guests with limited mobility. Please speak to a member of the Car Park Team if you need any further assistance.

Registered assistance dogs are welcome to accompany guests throughout the castle and grounds with the exception of the Towers & Ramparts and The Castle Dungeon attraction. Registered Assistance Dogs must not be left unattended.

The main pathways within the grounds are tarmaced, however we recommend guests using mobility aids or pushchairs access the Central Courtyard avoiding the original cobble stones of the Barbican by using an alternative route.

The main path to the River Island is very steep and can be difficult to navigate with wheelchairs and pushchairs. Please use the path closest to the rear of The Conqueror's Fortress as this path is less steep and easier to navigate.

Some areas are not suitable for pushchairs. Please leave pushchairs at the entrance to each area or in designated Pushchair Park.

Some attractions use a variety of sensory effects including audio, visual, touch and smell; designed to enhance the overall experience of each area. Please speak to a member of the team if you would like more information regarding this.

There are a number of trained First Aiders who are happy to help. Should you require First Aid treatment during your visit please speak to any member of the team. There is also a quiet area available for your use, please speak to a member of the team should you wish to visit this area. We have a robust procedure in place for accidents and emergencies.

Due to the current Covid-19 pandemic we are unable to offer a wheelchair loan service. During this time, please arrange to bring your own mobility aids if required.

Induction loops are located at various places around the site. Please look for the Induction Loop sign on display or speak to a member of the team for further assistance. 

Rampart Climbing

Warwick Castle was built as a medieval fortress and has a number of steps, narrow passageways and low doorways which can present a challenge to guests with reduced mobility. Should you require any further assistance during your visit, please speak to a member of the team who will be happy to help.

We want to ensure you have all the information you need before visiting. If you have any questions prior to your visit, please call us on 01926 406 663 or e-mail: customer.information@warwick-castle.com

Download Accessibility Guide

72686985 10156935390383178 3813625105636917248 N

Sunflower Lanyard

We are proud to support the Sunflower Lanyard scheme for those with hidden disabilities. The lanyards are a discreet way of bringing hidden disabilities to the attention of our staff.

If you are wearing the Sunflower Lanyard our staff should recognise and understand that you have a hidden disability, and that you may need a little extra help or time. However, they will not know what your particular disability is, or what challenges and issues you may face. If you have specific requirements, please ask a member of staff for help. If you feel that you are unable to have a conversation with a member of staff due to your condition, perhaps consider writing down the type of help you might need so that you can hand it to them.

Due to the current Coronavirus Covid-19 outbreak, there is a national shortage of Sunflower Lanyards which has impacted our supply. This means we are currently unable to provide these on arrival at request, as we usually would. For more information about the scheme please visit: https://www.hiddendisabilitiesstore.com/about-us