Safety Measures
With all Covid restrictions due to end in England, our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our Resort/attraction, including enhanced cleaning, hand sanitiser and increased ventilation.
Please note that pre-booking your tickets in advance is essential and that the Resort will be continuing to operate on reduced capacities as part of a phased response to the latest changes in Government guidance to help us provide you with the same first-class experience. We kindly ask that during your visit you respect others and help us ensure the Resort remains a safe place to work and play for everyone.
Pre-book to guarantee entry
Please make sure you have made your booking online. Before leaving home, please check our website and social media pages for the latest attraction information.
If you have symptoms, do not travel
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID 19. Please contact Guest Services should you need to amend your booking.
Face coverings
We will encourage face masks in certain areas – during your visit you will see some signage stating “Face coverings recommended” which will be displayed at entry points into indoor or high footfall areas.
Contactless Payments
Please be ready to make on site payments using a ‘contactless’ bank card, rather than cash.
Hygiene
We continue to have additional hygiene and safety measures in place throughout our attractions, including enhanced cleaning, plentiful hand sanitiser points, maximised building ventilation and some suggested social distancing markers.
Hygiene Measures
We politely request that all our guests uphold the highest possible hygiene standards through regular hand washing and the frequent application of hand sanitiser which are available through our attraction.
Experiences
Some of our guest experiences may still be adapted or modified to ensure guests and staff have the best experience whilst taking into account some social distancing and staff safety.
Have a question?
Check our full reopening FAQ's here.
I just want to say what a fantastic job you guys did yesterday. I was a little nervous taking the girls out, but all of the staff were amazing!
