FB Twitter Trip Advisor

Frequently asked questions

Our full list of FAQs is below, or search for your question.

About Us

Do you have a Blog?

To find out all the latest information on Warwick Castle Resort including our restoration projects and Meet the Team pages, please visit here

View this in our help centre | Still need help, get in touch

Where can I find your UK Claims Notification information?

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers. 

Employer’s Liability

Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447

Public Liability

Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447

View this in our help centre | Still need help, get in touch

Where can I apply for a job role at Warwick Castle Resort?

We are no ordinary Castle. We are Britain’s ultimate castle - a place where history is brought to life through imaginative story-telling and unexpected discoveries. We are a Castle that doesn't do dull!

For more information on job roles available and to apply please visit here.

View this in our help centre | Still need help, get in touch

I have recently applied for a job role, who can I contact to discuss my application?

If you have submitted an application for a position with Warwick Castle Resort, a member of our recruitment team should be in contact shortly. 

View this in our help centre | Still need help, get in touch

Do you offer work experience?

Unfortunately, work experience is not available at Warwick Castle Resort. However, we encourage people to apply for jobs once you receive your National Insurance Number. 

To apply for a position with us, please visit our recruitment page.

View this in our help centre | Still need help, get in touch

Where would I find information about a career with Merlin Entertainments?

To find out more about a career with Merlin Entertainments, please visit the Merlin Careers website.

View this in our help centre | Still need help, get in touch

Where can I learn about Warwick Castle Resort's History and Restoration projects?

Our history reaches back almost 11 centuries. As custodians of the Castle we take our responsibility seriously - and have spent over £6,000,000 in the last 10 years alone on restoration.

When you visit you are helping us keep the Castle alive, as well as supporting our continuing restoration programme.

For more information please visit here. 

If you have any further enquiries regarding the castle’s history, collection, and research please contact:

history@warwick-castle.com

We shall endeavour to respond to your enquiry within 10 working days. 

View this in our help centre | Still need help, get in touch

What is your VAT number?

Our VAT Number is: GB 723 687 807 

View this in our help centre | Still need help, get in touch

How can I contact you?

View this in our help centre | Still need help, get in touch

How can I contact your Customer Services?

To contact our Customer Services team, please complete a contact us form below and a member of our support team will be in contact to discuss your query further. 

View this in our help centre | Still need help, get in touch

How do I give feedback on my visit or experience?

If you would like to feedback on a visit or any part of your experience with Warwick Castle, please click here to complete our Guest Contact Form.

Each contact form completed is reviewed and a member of our on site Customer Service Team who will respond to your query as soon as possible.

Typically, we personally respond to emails within 7 days.

To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts.

View this in our help centre | Still need help, get in touch

How can I contact you regarding a Short Break or Overnight Stay?

Would you like to stay overnight? Visit here or call our Shortbreaks specialists on 0300 332 1426 (local rate number) 

View this in our help centre | Still need help, get in touch

Can I contact you via Live Chat?

Yes, if there is a live chat agent available a chat button will show in the bottom right hand corner of the screen. 

View this in our help centre | Still need help, get in touch

What are your Social Media pages?

You can find us online, just bear in mind we can't control external sites.

It's a great way to keep up with what's happening at the Resort.  You are welcome to message us, and we'll do our best to respond during office hours.

You might also be interested in our email newsletter

View this in our help centre | Still need help, get in touch

How do I contact your Press/Marketing department?

If you have a press or marketing enquiry please use the contact below. For our Press Centre, please visit here.

Please contact Cass Helstrip At White Tiger PR on 07968 255464 or email cass.helstrip@whitetigerpr.com. Alternatively, please email media.enquiries@warwick-castle.com.

Please note: The above contacts are for Press/PR and Marketing purposes ONLY. The team are unable to deal with general enquiries. 

View this in our help centre | Still need help, get in touch

My company is interested in becoming a supplier - who do I contact?

If you are a prospective supplier you can tell us about your products and/or services through our supplier registration system by accessing this link

View this in our help centre | Still need help, get in touch

What is your postal address?

Our address is:

Warwick Castle
Customer Information
Warwick Castle
Warwick
CV34 4QU

We value all customer feedback and are committed to providing a comprehensive and timely response to all queries. We endeavour to reply to each customer personally within 10 days, regardless of the method in which the original contact is made with us.

At times we do receive exceptionally high volumes of customer communication and so in these instances, we ask for your patience and offer our assurance that we will respond to you as soon as we can. 

To ensure that we are able to investigate your feedback fully please contact us within 4 weeks of your visit. We regret that we are unable to assist with feedback after this time.

How you can help us get back to you as quickly as possible 

Please ensure that you provide full contact details, and should you have a preferred method for us to contact you, please state this in your initial correspondence.

Specifying the date of your visit and providing evidence of your visit such as a booking confirmation number, receipt or tickets will help us to look into your feedback as quickly as possible, and should your query be relating to items purchased here, receipts for these will also be necessary for us to investigate further. Being as comprehensive as you can in your initial communication will enable us to consider your feedback completely and provide a full response in the first instance.

 

View this in our help centre | Still need help, get in touch

Do you offer charitable donation for organisations?

For any charity requests please email us at charityrequests@warwick-castle.com.

All charity requests must provide a registered charity number and full address of where any fundraising event is to be held, without this we will be unable to consider your request.

Please be aware that if you do not receive a response from us within two weeks of your request, then your request has been unsuccessful. We do, however, wish you well with your fundraising efforts. 

Merlin's Magic Wand - Charity for children

Merlin's Magic Wand

Merlin’s Magic Wand is the charity of the world’s second biggest global visitor attractions group, Merlin Entertainments. Formed in 2008, Merlin’s Magic Wand looks to deliver magical experiences to disadvantaged children across the world – and since we began more than 110,000 children and their families have already benefitted. 

To find out more information about Merlin's Magic Wand, the eligibility criteria, and how you can apply, please visit www.merlinsmagicwand.org 

View this in our help centre | Still need help, get in touch

I have lost property - who do I contact?

If you are aware that you have lost a particular item while you are at the Castle then please inform the attendant at our turnstiles and they will give you a lost property form to fill out. However, if you have noticed that you have lost an item after your visit then please contact customer.information@warwick-castle.com or call 01926 495421 with your details and a description of the item. 

View this in our help centre | Still need help, get in touch

Accessibility Information

Can I book my tickets online if I am registered disabled?

Guests registered as disabled are welcome to buy any of our online tickets and are eligible to bring one helper free of charge.

On arrival please present your ticket and proof of disability such as Blue Badge, DLA/PIP entitlement or Doctor's letter to the member of staff at our turnstiles gates to receive your free helper ticket. If there are multiple disabled guests in the group then each guest is entitled to one free helper. If additional helpers are required then they can purchase tickets at a reduced rate online or on arrival.

Visit our Warwick Castle Accessibility Guide for further details. 

View this in our help centre | Still need help, get in touch

What do I need to bring for my free carer ticket?

Please show the relevant paperwork at the admissions kiosk when you buy or collect your tickets.

1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
2. Personal Independence Payment letter (dated within the last 12 months).
3. A current and valid Blue Badge.
4. Letter from a GP or consultant (dated within the last 12 months) confirming the need for a full time carer. This does not need to be a letter of diagnosis.

Unfortunately we will not be able to issue carers tickets without seeing the above documentation.

Each disabled guest will be able to receive one free carer ticket when providing one of the above forms of documentation.

View this in our help centre | Still need help, get in touch

Do you have an Accessibility Guide?

Our aim is to provide you with information to assist with planning your visit to Warwick Castle to help you enjoy your visit. We recommend downloading a copy of the Accessibility leaflet below which has been created to help you navigate the Castle, grounds and facilities. Using this guide in conjunction with the Map of the Castle and Grounds will help to ensure you have an enjoyable visit to Warwick Castle. A copy of the Accessibility leaflet and map can also be collected upon your arrival.

Warwick Castle Accessibility Guide

Warwick Castle was built as a mediaeval fortress and as such has a number of steps, narrow passageways and low doorways which can present a challenge to guests with reduced mobility. Should you require any further assistance during your visit, please speak to a member of the team who will be happy to help.

View this in our help centre | Still need help, get in touch

What is the level of accessibility at Warwick Castle Resort?

Our aim is to provide you with information to assist with planning your visit to Warwick Castle to help you enjoy your visit. We recommend downloading a copy of the Accessibility leaflet which has been created to help you navigate the Castle, grounds and facilities. Using this guide in conjunction with the Map of the Castle and Grounds will help to ensure you have an enjoyable visit to Warwick Castle. A copy of the Accessibility leaflet and map can also be collected upon your arrival.

Warwick Castle Accessibility Guide

Warwick Castle was built as a medieval fortress and as such has a number of steps, narrow passageways and low doorways which can present a challenge to guests with reduced mobility. Should you require any further assistance during your visit, please speak to a member of the team who will be happy to help. 

Shows

All shows take place outside and are fully accessible. We recommend arriving 5-10 minutes before the start time to secure a good view. The daily show schedule can be found here to help you plan in advance of your visit, however we still recommend checking the show times board upon arrival.

The Castle Dungeon

The last four rooms of the Castle Dungeon attraction are fully accessible and available free of charge to wheelchair users and one carer. Please speak to the team at the Castle Dungeon entrance for more information. The Castle Dungeon is dark with spiral stairs so may be unsuitable for some guests with reduced mobility or certain medical conditions. Please see the Castle Dungeon page for more information.

The Great Hall, State Rooms, Chapel and Warwick’s Royal Weekend Party

We now have a wheelchair accessibility lift which allows guests to get a wheelchair into the ground floor of the Great Hall and State Rooms. Please speak to a member of the History Team at the Great Hall entrance for more information or assistance.

We offer a braille booklet of information for the Great Hall and State Rooms which is available to borrow on request from a member of the History Team.

We want to ensure you have all of the information you need in order to have an enjoyable visit to Warwick Castle. If you have any questions prior to your visit please telephone 01926 495421 and a member of the team will be happy to advise you further. Alternatively, during your visit please speak to any member of the team who will be happy to help you.

We look forward to welcoming you to Warwick Castle!

 

View this in our help centre | Still need help, get in touch

Where are your Accessible Toilets?

There are three sets of toilets located across the Castle and grounds. Please refer to the map of Warwick Castle.

Stables Courtyard - The accessible toilet is located immediately on the right hand side of the entrance to the female toilets. This is a unisex facility. 

The Undercroft - These toilets are accessed via stairs and are not wheelchair accessible.

The Conservatory - The accessible toilet is located immediately on the left hand side of the entrance to the female toilets. This is a unisex facility. A larger unit is available in the male toilets, please check accessibility aids fit prior to use.  

View this in our help centre | Still need help, get in touch

Do you offer Disabled Parking?

There are a limited number of disabled parking bays available on a first come first served basis, subject to availability, in both the Stratford Road and Stables car parks. Parking charges apply.

Please ensure a Blue Badge is clearly displayed at all times. Guests without a Blue Badge can request to use the Drop-Off Area in Stratford Road car park. Please note this is a coach turning bay so please ensure this area is on used to drop-off and pick up guests with limited mobility. Please speak to a member of the car park team if you need any further assistance. 

 

View this in our help centre | Still need help, get in touch

Can I bring an Assistance Dog into Warwick Castle Resort?

A: Assistance dogs are welcome to accompany guests throughout the Castle and grounds with the exception of the Towers & Ramparts. The Gaol, Princess Tower, Castle Dungeon and Time Tower attractions all include stairs and can be dark so this access in these areas are at the choice of the owner. Assistance Dogs must not be left unattended.

 

View this in our help centre | Still need help, get in touch

Do your attractions use Sensory Effects?

Some attractions use a variety of sensory effects including audio, visual, touch and smell designed to enhance the overall experience of each area. Please speak to a member of the team if you would like more information regarding this. 

View this in our help centre | Still need help, get in touch

Do you offer Induction Loops?

Induction loops are located at all indoor trading units and the Ticket offices. Please look for the Induction Loop sign on display or speak to a member of the team for further assistance. 

View this in our help centre | Still need help, get in touch

Do you offer a drop off area for those with limited mobility?

The Stratford Road car park is situated on an incline to the Admissions area. As such, there is a Drop-Off area for disabled, elderly or younger visitors closer to the entrance. Please note, this is a coach turning bay so please ensure this area is only used to drop-off and pick-up visitors with limited mobility. Please speak to a member of the car park team if you need any further assistance. 

View this in our help centre | Still need help, get in touch

Can I hire a wheelchair?

There are a limited number of wheelchair available on a first come first served basis, subject to availability. 

A refundable deposit of £10 is required, payable at the Ticket Office.

Please note, failure to return or any damage made to the wheelchair may result in retention of the deposit for repair or replacement. Please speak to a member of the team to use this service. 

View this in our help centre | Still need help, get in touch

Am I able to bring my mobility scooter?

Whilst we do let mobility scooters on site and we can recommend some easier routes to get around, you will not be able to access the interior of the Castle, such as the Great Hall, State rooms and the Towers & Ramparts.

Our disabled toilets are unfortunately not accessible for those on mobility scooters.

We would therefore strongly recommend bringing a manual wheelchair, for more information on wheelchair hire, please visit here.

For more information regarding accessibility at Warwick Castle Resort, please click on the link below: 

Warwick Castle Accessibility Guide

View this in our help centre | Still need help, get in touch

Location & Directions

What is the address for Warwick Castle Resort?

Our address is:

Warwick Castle,

Warwick

Warwickshire 

The postcode (for your SatNav) depends on where you park:

  • Stratford Road Car Park - CV34 6AH
  • Field Car Park - CV34 6AH
  • Stables Car Park - CV34 4QU 

Get full details and travel directions from our Travel & Directions page.

View this in our help centre | Still need help, get in touch

Where is Warwick Castle Resort located?

Warwick Castle Resort lies at the heart of Britain's motorway network, with easy access from London and Birmingham. Situated in Warwickshire, the Midlands - a day out at Warwick Castle Resort is never far away. 

 

View this in our help centre | Still need help, get in touch

How do I get to you by Car?

The Castle is well signposted, and less than two miles from junction 15 of the M40. Our address is: Warwick Castle, Warwick, Warwickshire, CV34 6AH (for standard parking). 

View this in our help centre | Still need help, get in touch

How do I get to you by Train?

Warwick Station is approximately one mile from the Castle. A direct service into London Marylebone (1 hour 45 minutes) or Birmingham Snow Hill is available. For information visit www.londonmidland.com or www.chilternrailways.co.uk

View this in our help centre | Still need help, get in touch

How do I get to you by Bus?

Warwick Castle Resort is served by Stagecoach Buss routes. For more information and to plan your journey please visit here. 

View this in our help centre | Still need help, get in touch

How do I get to you by Coach?

Travel on the Warwick Castle Express - Departing from London every Wednesday, Friday and Sunday, from April – November. Depart at 8.30am, relax on-board a luxury air-conditioned Golden Tours coach with free Wi-Fi and enjoy the journey. Packages include Castle entry. 

View this in our help centre | Still need help, get in touch

What's the closest Airport to Warwick Castle Resort?

Is there a charge for Car Parking?

Please see below for full information regarding Warwick Castle Resort's Car Parking charges.

Cars, Under 12 Seater Minibuses, motorbikes and Disabled Parking
  Charge
Stables Car Park (CV34 4QU)
Off Castle Lane. Express parking - next to Admissions.
£10.00
Stratford Road Car Park (CV34 6AH)
Off Stratford Road. Standard parking - 5 - 10 minute walk from Admissions.
£6.00
Stratford Road Car Park - Field (CV34 6AH)Standard parking - 15 - 20 minute walk from Admissions. £6.00

Premium Merlin Annual Passholders receive free parking in the Stratford Road car park.

Find out more.

Subject to availability.

All car parking is subject to availability and cars are parked at owner's risk.

Car Park Charges: Over 12 Seater Minibuses and Coaches
  Charge
Stratford Road Car Park (CV34 6AH)
Standard parking - 5 - 10 minute walk from Admissions.
No Charge

Warwick Annual Pass and Premium Merlin Annual Pass receive free parking in the Stratford Road car park - subject to availability.

Premium Merlin Annual Pass holders receive discounted Stabled Car parking at £6 (subject to availability). This can be purchased from the ticket office on arrival.


Overnight parking is not permitted in any Warwick Castle car park. If you need to park locally overnight, we would suggest heading to Warwick Racecourse. 

View this in our help centre | Still need help, get in touch

Can I park my motorhome/caravan at Warwick Castle Resort?

Parking is available for motorhomes in our Stratford Road car park only. No spaces for vehicles of this size are available in our Stables car park. Standard car park charges apply.

Overnight parking is not permitted in any Warwick Castle car park. If you need to park locally overnight, we would suggest heading to Warwick Racecourse. 

View this in our help centre | Still need help, get in touch

Where is the nearest Petrol Station?

The nearest Petrol Station is located less than a mile from Warwick Castle Resort on Stratford Road. Use our postcode CV34 6AH to locate further stations online. The App 'Around Me' has locations of petrol stations. 

View this in our help centre | Still need help, get in touch

How far away is the car park from the Castle?

We offer a number of different parking options. For more information please visit our Directions & Parking page. 

View this in our help centre | Still need help, get in touch

Short Breaks

How do I book an overnight stay or package with you?

To book an overnight stay please click here to visit our dedicated Short Break Website. 

View this in our help centre | Still need help, get in touch

How can I find help with a Short Break or stay at one of your accommodations?

To find the answers to any questions about a short break or overnight stay at our on-site or off-site hotels please click here to visit our dedicated Short Breaks Help Centre. 

View this in our help centre | Still need help, get in touch

General Information and Facilities

Do you have Water Fountains available?

We have 5 free water fountains available around the Resort.

View this in our help centre | Still need help, get in touch

Can I leave the Castle and return the same day?

If you need to exit the castle to return to your car for example, you can get a hand stamp from our admissions team to allow you re-entry on the same day.

View this in our help centre | Still need help, get in touch

Do you offer Guidebooks/Audio Guides?

We offer an in depth Guidebook at Warwick Castle - the perfect addition to your visit. These can be purchased in advance online when purchasing your tickets or on the day.*

Whilst we do not have Audio Guides, many of our attractions include audio detailing the history of the castle and society such as our Royal Weekend Party.

*Please note: We only have English Guidebooks available. We apologise for the inconvenience. 

View this in our help centre | Still need help, get in touch

Do you have a private area for breast feeding, medical needs or prayer?

We have our welfare room available. Please ask a member of staff for assistance with this. 

View this in our help centre | Still need help, get in touch

What attractions are suitable for young children?

There are all kinds of interesting characters for children to meet at the Castle, from legendary falconers to amazing archers.

Take a look at our daily shows page to see who's at the Castle for when you visit!

Attractions for children

The Princess Tower

Do you know someone who dreams of being a Princess? In our Princess Tower, wishes really can come true… if only for a while. 

Horrible Histories Maze 

Choose your path as you muddle through time and face fun challenges to unravel history’s best kept secret in the World’s first Horrible Histories adventure maze!

Knight School

Knight School is our seasonal children's show were children under 12 can bring their sword and head to the East Front to learn tactical defence skills with Warwick Castle's resident Knight!

 

View this in our help centre | Still need help, get in touch

Do you offer All Day Dining?

All Day Dining is included in our VIP Exclusive Package. For more information please visit here

View this in our help centre | Still need help, get in touch

Do you provide carrier bags?

To further support the reduction of carrier bag usage around the world we now charge 5p for all of our single use carrier bags, the profit generated from this charge is donated to the Merlin Entertainments ‘Force for Good’ fund. 

View this in our help centre | Still need help, get in touch

What Retail Shops are there at the Castle?

How will you remember your journey through 1100 years of history? No matter what your taste, style or budget, we have gift shops and restaurants (remove this wording) filled to the turrets with treasures and treats. Stables shop is at the entrance/exit to the Castle. Courtyard shop is in the main central courtyard and Kingmaker shop is at the end of the Kingmaker attraction. Other retail outlets open seasonally.

For more information please visit here.  

View this in our help centre | Still need help, get in touch

When do the shops close?

The main Stables gift shop is open until the advertised Castle close time. Other gift shops open subject to demand.

View this in our help centre | Still need help, get in touch

Do you have an online shop to purchase gifts?

This is something that we do not currently offer. 

View this in our help centre | Still need help, get in touch

Can I view and download a map of Warwick Castle Resort?

How long do we need to see everything?

There is a lot to see and do at Warwick Castle - plenty to keep you occupied for the whole day!

Take a look at our What's On page to see everything that's happening on the day of your visit.

If you're in planning a larger group trip then you should allow at least 4 hours for everyone to get a good feel of the Castle. 

View this in our help centre | Still need help, get in touch

What baby care facilities do you provide?

There are baby changing facilities just before you enter the female toilets in the Stables Courtyard, the female toilets in the Conservatory and additional facilities are located in the male and female toilets next to the Undercroft restaurant and in the Mill and Engine House. The Undercroft also provides a private area for mothers to nurse their babies. The Coach House and the Undercroft restaurant have microwaves available for heating food and bottles. 

View this in our help centre | Still need help, get in touch

Do you have cash machines at the Castle?

We have one cash machine located just outside of the Undercroft restaurant. Please be aware that as these machines are provided by an external company and therefore there is a small charge which applies when you use the machines. 

View this in our help centre | Still need help, get in touch

What happens if I lose my child when at the Castle?

In the event that your child goes missing during your visit, please report this to any member of staff who will be able to assist. We have a designated Lost Child Point, located in the Central Courtyard. 

View this in our help centre | Still need help, get in touch

Is there a specific area for First Aid at the Castle?

There isn’t a specific area for first aid at the Castle, however we do have a number of trained first aiders on site. If you are in need of a first aider on the day of your visit then please inform a member of staff who will ensure that we get a first aider to attend to you as soon as possible. 

View this in our help centre | Still need help, get in touch

Is it possible to leave the Castle and re-enter on the same day using the same ticket?

If you ask our attendant on the turnstiles entrance they will be able to stamp your hand and this will enable re-entry later on in the day. Your ticket will not allow re-entry. 

 

View this in our help centre | Still need help, get in touch

Do you allow photography at the Castle?

Guests are permitted to take photographs of the Castle and its exhibits throughout the course of their visit. Please note that photography is not permitted in the Castle Dungeon or the Princess Tower. Available in the Dungeon, Kingmaker and Princess Tower by using the latest in innovative technology, we create exclusive attraction photo mementos  for you to purchase to look back at as a great memory of your visit.

View this in our help centre | Still need help, get in touch

Are you allowed to smoke at the Castle?

The majority of the Castle and grounds are non smoking. However, we have one designated smoking area on the main Castle site, which is on the East Front at the top of the mill entrance steps and one designated smoking area at Knight’s Village. The same policy applies to guests using electronic cigarettes.

View this in our help centre | Still need help, get in touch

Do you allow pets at the Castle?

We do not allow pets on site at the Castle, the only exception to this are assistance dogs. 

View this in our help centre | Still need help, get in touch

Is there anywhere secure for us to leave luggage during our visit?

We do provide locker facilities at the Castle. These are suitable for hand luggage sized cases and rucksacks and are situated in the Stables Car Park. The lockers cost £2 per use and the charge is non-refundable. The lockers accepts one £2 coin only - £1 coins or smaller denominations are not accepted.

View this in our help centre | Still need help, get in touch

Can I take my pushchair through the Castle?

Unfortunately pushchairs cannot be taken through the main house of the Castle as there are stairs leading to each point and also with narrow doorways and stairs within the exhibitions this makes it unsuitable for pushchairs. Pushchairs can be left outside at identified pushchair parks. 

View this in our help centre | Still need help, get in touch

What Restaurants do you have at the Castle?

The Undercroft Restaurant

Enjoy a range of freshly prepared pizza and pasta dishes, as well as unlimited salad and soft drinks. All You Can Eat Pizza and Pasta Buffet Restaurant costs £6.50 per child and £11.95 per adult. Located in The Castle. Open daily from 1130am until 1530pm. Vegetarian options available Credit Cards accepted.

More about The Undercroft Restaurant 

The Coach House Restaurant

The newly refurbished Georgian Coach House Restaurant is situated within the Stables Courtyard, so on arrival you can start your day with a Costa coffee, eggs benedict, or if you're really hungry a Knight's breakfast. Lunch might be our traditional fish and chips, a hearty burger or a roasted chicken quarter. 

More about The Coach House Restaurant 

View this in our help centre | Still need help, get in touch

Do you cater for allergy sufferers i.e gluten, dairy intolerance?

Please speak with staff at either of our restaurants who will be able to advise you on suitability of specific menu items. 

View this in our help centre | Still need help, get in touch

Is Halal meat available?

We unfortunately do not offer Halal meat at Warwick Castle Resort. 

View this in our help centre | Still need help, get in touch

Is alcohol available to purchase?

Alcohol can be purchased from The Coach House Restuarant. 

View this in our help centre | Still need help, get in touch

Do you offer Vegetarian options in your restaurants?

Vegetarian options are available in The Undercroft Restaurant as part of their Pizza and Pasta service. 

View this in our help centre | Still need help, get in touch

Do you offer Healthy Eating establishments?

Healthy Eating

No matter if you want a hearty burger or a fresh salad, the Castle offers a mix of restaurant venues to suit different tastes. As part of our commitment to a balanced lifestyle for all the family, there are a wide variety of meals on our main menu which have 600 calories or less. These are shown on the menus by our ‘Healthier Choices’ logo. We also provide free fresh fruit with all children’s meals. 

View this in our help centre | Still need help, get in touch

Can I bring a picnic?

Visitors are welcome to bring their own picnics to the Castle, with 64 acres of beautiful grounds it is easy to find the perfect picnic spot. 

View this in our help centre | Still need help, get in touch

Events

How do I buy tickets for the Ice Rink?

You can book your skating session online through our website. Tickets are available here.

You can also book your ticket from our onsite Ticket Office, however, we strongly recommend pre-booking in advance to guarantee availability.

View this in our help centre | Still need help, get in touch

Do you have a Christmas event at Warwick Castle Resort?

Warwick Castle is the ultimate place to visit this festive season with magical Stories with Santa, a beautiful Winter Birds of Prey Show and new for 2019, a festive ice rink set under the stunning castle backdrop.

WARWICK CASTLE ICE RINK – NEW FOR CHRISTMAS 2019

Set against the spectacular castle backdrop, this unmissable Christmas event is from 23rd November - 5th January!

With festive snacks & drinks to feast on and open until late on selected dates so skaters can enjoy a magical experience by day or night.

With the festive fun at Warwick Castle, it’s no wonder a day out at the Castle is on most Kids’ Christmas lists (and their parents too) this year.

From Santa's Stately Breakfast to fantastically festive Christmas Parties, we have a variety of packages to get you in the Christmas spirit!

For more information and to book please visit here.

 

View this in our help centre | Still need help, get in touch

Can I hold a Private Event at Warwick Castle Resort?

 

Hosting an event at Warwick Castle gives you access to our dedicated Event Managers and passionate chefs who are trained to the highest standards. 

View this in our help centre | Still need help, get in touch

What Evening Events do you offer at Warwick Castle Resort?

From Dungeon Lates to elegant balls, please visit here for information on all our our public evening events! 

View this in our help centre | Still need help, get in touch

Do you offer Medieval Banquets?

Dine back in time in this immersive, interactive evening feast complete with live music and medieval entertainment.

Your ticket includes:

  • Three course banquet
  • Live music and entertainment
  • Totally unique evening experience

To book, please visit here.

View this in our help centre | Still need help, get in touch

What are Dungeon Lates?

Blending scary storytelling with wicked humour and manic theatrics, this gory production complete with terrifying treats and dreadful drinks is a strictly adults only affair.

Your ticket includes:

  • Terrifying treats & one Bloody Mary Cocktail
  • Entry to the Castle Dungeon
  • Entry to Altoria Night Club

To book, please visit here. 

View this in our help centre | Still need help, get in touch

What Conference facilities do you offer?

Our recently refurbished Georgian Coach House provides the perfect setting for a business meeting with a difference. Full and half day packages are available, allowing your delegates time to explore the Castle, all our attractions, shows and 64 acres of Capability Brown landscaped gardens. 

For more information and to make an enquiry, please visit here.

View this in our help centre | Still need help, get in touch

What type of Team Building packages do you offer?

We offer a variety of exhilarating team building packages from state of the art tablet based team building, to authentic Medieval Knight School; featuring authentic sword skills and archery. All our packages can be booked on their own or combined to make an action packed full day out the office. 

For more information and to make an enquiry, please visit here.

View this in our help centre | Still need help, get in touch

Can I hold a Wedding at Warwick Castle Resort?

Forge your own piece of history and let us deliver your memorable day within some of our many opulent historical rooms.

From intimate weddings to grand parties, our Great Hall and State Rooms can host from 20 to 180 guests. 

For more information and to make an enquiry, please visit here.

View this in our help centre | Still need help, get in touch

Where can I download your Weddings at Warwick Castle Resort Brochure?

Please visit here to download our Wedding Brochure.

View this in our help centre | Still need help, get in touch

Where can I make an Wedding Enquiry?

To enquire about Warwick Castle Resort's Wedding Packages, please fill in an enquiry form here

View this in our help centre | Still need help, get in touch

What upcoming Events are there at Warwick Castle Resort?

From Dungeon Lates to sumptuous Medieval Banquets, find out information on all the upcoming events here. 

View this in our help centre | Still need help, get in touch

Does my Ice Rink ticket include Castle entrance?

Your booking allows you access to the East Front of Warwick Castle where our Ice Rink is set beneath the fantastic Guys Tower. Your ticket does not allow access to the Main Castle attraction or any other area of the grounds. You can easily upgrade your ticket to include entrance to the Castle.

View this in our help centre | Still need help, get in touch

What activities are available during Christmas at the Castle?

Princess Tower

Join Princess Felice, the true love of Guy of Warwick, to help her solve enchanting Christmas riddles and reunite the couple in time for their Winter Wedding. Included in all entry tickets and passes.

Please note: You will be required to get a free timed ticket when you arrive at Warwick Castle Resort. Subject to availability.

Winter Birds of Prey

Our spectacular birds of prey display showcases these beautiful and powerful creatures - including vultures and owls flying from the castle ramparts. Included in all entry tickets and passes.

Horrible Histories® Scavenger Hunt

Santa needs your help to make his Christmas deliveries!

Wander through the castle grounds to discover a host of crazy clues and foul festive facts about Christmases past, finally leading you to a reward! Included in all entry tickets and passes.

View this in our help centre | Still need help, get in touch

I have a 3rd party purchased ticket for Warwick Castle Resort, does this include the Ice Rink tickets?

No, discounts via our various partners do not include the Ice Skating activity.

View this in our help centre | Still need help, get in touch

What is Stories with Santa?

Settle down with the little ones for a magical storytelling experience with Mr & Mrs Claus and their merry elves.

This is a 20 minute group experience.

To book select ‘Castle and Skate’ or ‘Castle Only’ tickets at the bottom of the page here and you will be given the option to add on a Stories with Santa ticket for £4pp. You will be asked to select a visit date and timeslot at the time of booking.

Stories with Santa takes place on the following Dates:

30th November, 1st,7th,8th,14th,15th,18th,19th,20th,21st,22nd,23rd and 24th December.

Please note: All those 3+ years require a Stories with Santa reservation.

 

View this in our help centre | Still need help, get in touch

I have a Merlin Pass, do I get a discount on skating?

Yes, Annual Pass holders will be able to buy an Ice Skating ticket with a 20% discount by booking on the Warwick Castle website and using the promo code ‘get your skates on’.

Please visit here, select "Book Now" under the "Skate Only" tickets and then select the "Promotional Code" Tab on the top right of the webstore. You can then enter the promo code.

mceclip1.pngmceclip0.png

 

You will be asked to enter your Annual Pass ID number at the time of booking and will need to show your Annual Pass to gain entry to the castle on the day of your visit. Please note tickets are subject to availability and are available on a first-come, first-served basis.



View this in our help centre | Still need help, get in touch

Can I book Stories with Santa tickets on the day?

View this in our help centre | Still need help, get in touch

Can I enter the Castle before my Stories with Santa timeslot?

Yes, the castle is open from 10am. The time you select for Stories with Santa is the start time of your experience - NOT the time to arrive at the Castle.

View this in our help centre | Still need help, get in touch

I am a Merlin Pass holder, can I get Friends and Family discount for Ice Rink tickets?

Friends and Family discount will not be available for Ice Rink tickets - This discount is only valid for Castle only entry.

View this in our help centre | Still need help, get in touch

I am a carer, do I need to purchase a ticket for Stories with Santa?

Carers are not required to purchase a Stories with Santa ticket, on the basis that you will be accompanying someone who will be seeing Santa. To book please follow these steps:

  • Purchase tickets online for your group, except yourself, as carer.
  • Email customer.information@warwick-castle.comwith booking confirmation number, proof of requirement for care (e.g. PIP/DLA/Blue Badge/Letter of a doctor) and the carer ticket booking will be made. You will then receive a booking confirmation email.
  • Please note availability is subject to change, if we cannot accommodate your request we will contact you to discuss alternate date and time options.

View this in our help centre | Still need help, get in touch

I am a Premium Merlin Pass holder, can I use Share the Fun Vouchers for the Ice Rink?

Share the fun voucher cannot be used for Ice Rink tickets. These can only be used for Castle entry tickets.

View this in our help centre | Still need help, get in touch

I am planning to use a promotional voucher for my tickets, does the voucher apply to Stories with Santa tickets?

No, discounts via our various partners including promotional vouchers, do not include the Stories with Santa experience.

View this in our help centre | Still need help, get in touch

I have a Warwick Castle Annual Pass, do I get a discount on skating?

Yes, any annual pass holder will be able to buy an Ice Skating ticket with a 20% discount.
Please see the Annual Pass Facebook page for your promotional code, or contact customer.information@warwick-castle.com for further information.

View this in our help centre | Still need help, get in touch

How do I receive my Ice Rink tickets?

You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival at the Ice Rink. You can bring this email as confirmation on your phone, tablet or printed.

View this in our help centre | Still need help, get in touch

How do I book Stories with Santa as an Warwick Castle or Merlin Pass Holder?

Pass holders can book the Stories with Santa experience for £2 per person by booking on the Warwick Castle website and using the promo code ‘I want to see Santa’.

You can access the Promotional Code field by selecting the tab in the top of the webstore.

You will be asked to enter your Annual Pass ID number at the time of booking and will need to show your Annual Pass to gain entry to the castle on the day of your visit. Please note tickets are subject to availability and are available on a first come first served basis.

View this in our help centre | Still need help, get in touch

Can I change my Ice Rink booking?

Tickets are non-transferable, if you wish to discuss your booking with our team then please contact us via the contact us form below.

View this in our help centre | Still need help, get in touch

If I can't book Stories with Santa tickets what other activities are there?

View this in our help centre | Still need help, get in touch

How is long is the session on the Ice Rink for and when should I arrive?

Sessions last for 45min on the ice and 15min for skate exchange and session change. Please arrive at the Skate Exchange 15 to 30 minutes before your session time to put on skates, store belongings and get ready to take to the ice.

View this in our help centre | Still need help, get in touch

Does my Short Break package include Stories with Santa?

View this in our help centre | Still need help, get in touch

Should I pre-book an Ice Rink session or can I turn up on the day?

We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on site at busy periods. Tickets can be printed at home from the online system. This will guarantee your selected session time. The box office on site is open daily, although will have varying lengths of queue at peak times. Tickets can be purchased for future sessions at the box office in addition to the website.

View this in our help centre | Still need help, get in touch

Can I book a Skate aid?

Yes, they are £5 each to hire and are available on arrival on a first come, first served basis. We will make every effort to ensure skate aids are available but we are unable to guarantee availability.

View this in our help centre | Still need help, get in touch

If I cannot make it to my booked Ice Rink session, will I get a refund?

Unfortunately, we cannot offer any refunds for non-attendance. Where it is possible, we will try to accommodate you in another session, with advance notice; this will be subject to availability and ticket category and is not guaranteed

View this in our help centre | Still need help, get in touch

Is skate hire included and can I bring my own skates?

Skate hire is included in the ticket price. You are able to provide your own skates if preferred. Warwick Castle is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

Our skate sizes go from size J8 to size 14. We also have a limited number of bob skates for children.

View this in our help centre | Still need help, get in touch

What should I wear on the Ice Rink?

We recommend wrapping up in warm outdoor clothing and please wear gloves. On all outdoor ice rinks, there is a risk of getting wet as there is surface water or if you fall over and have any contact with the surface of the ice rink.

View this in our help centre | Still need help, get in touch

Can I bring my bag on the Ice Rink?

Bags of any description are NOT permitted on the Ice, so we advise that you only bring the essentials with you. All bags (handbags, rucksacks, man-bags, purses etc) must be placed in the lockers or the cloakroom provided.

View this in our help centre | Still need help, get in touch

Where can I store my luggage whilst I skate?

We will have lockers and a cloakroom to store bags, jackets and shopping whilst you skate. The cloakroom is £2 per item and lockers are £2 per Locker (non-refundable). A 1 x £2 coin is required.
The cloakroom and lockers are located opposite the skate exchange.  Please do not bring large baggage or valuable items to the ice rink as they will not fit into a locker.

View this in our help centre | Still need help, get in touch

Is there a spectator area at the Ice Rink?

Yes, we have an adjoining spectator decked area and viewing platform at our ice rinks. This is not a covered area so please also wrap up warm. Spectators do not have to pay to access the decked viewing areas.

View this in our help centre | Still need help, get in touch

Can I park at the Ice Rink?

Limited parking is available in the main Warwick Castle Car Park and is charged at £6 per car, per day. Limited blue badge parking is available.

For premium parking the Stables Car Park is located adjacent to the entrance and is charged at £10 per car, per day. Parking charges apply 24 hours a day. Please note, that there may be a 15 minute walk to the Ice Rink so please allow enough time.  The Castle is also an easy walk from Warwick town or St Nicholas park car parks.

View this in our help centre | Still need help, get in touch

Is there somewhere to buy food and drinks at the rink before or after skating?

Yes, we will have a variety of stalls available that serve a selection of delicious food and drinks.

View this in our help centre | Still need help, get in touch

Is there wheelchair access on the ice rink?

The spectator viewing area is fully accessible for wheelchair users. The ice rink is not wheelchair accessible.

If you are skating with someone who has accessibility requirements, please call before your session to discuss any requirements on 01926 406663 or email customer.information@warwick-castle.com

View this in our help centre | Still need help, get in touch

Are there toilets at the ice rink?

Yes, there are toilets available adjacent to the Ice Rink or at our entrance area. This does include 1 accessible toilet.


We do have clear directional signage in place but if you’re unclear please contact a member of staff who will be happy to help.

View this in our help centre | Still need help, get in touch

What if the ice is wet?

The rink is prepared for changing weather conditions. It is still safe to skate on the ice during rain and snow, this does not affect the ability to skate on the rink

View this in our help centre | Still need help, get in touch

Will I get wet when skating on the rink?

On all outdoor ice rinks there is a risk of getting wet, if you fall over and have any contact with the surface of the ice rink.

As the rinks are open-air, rain or snow is also a possibility so please wrap up warm in appropriate outdoor clothing, with hats, gloves and scarves! It is still safe to skate on the ice during rain and snow and this does not affect the ability to skate on the rink.

View this in our help centre | Still need help, get in touch

If the weather is very poor, will I be able to skate?

Usually, the outdoor ice rink is open in all weathers. Our advanced cooling equipment keeps the rinks frozen and operational in most weathers.

In the unlikely event that extreme weather conditions force us to close the rink we will arrange for you to book into an alternative session. Our team will make this decision in the interests of your safety.

View this in our help centre | Still need help, get in touch

How old do you have to be to skate on the rink?

To skate on our rinks you have to be at least 3 years old.


Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with adults who are watching at all times. A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating safely and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

View this in our help centre | Still need help, get in touch

Do you have skate marshalls?

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist if needed.

View this in our help centre | Still need help, get in touch

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website here.

View this in our help centre | Still need help, get in touch

Can I book the entire rink?

We would be happy to look at a bespoke package for you. Contact us at
Events@warwick-castle.com

View this in our help centre | Still need help, get in touch

Schools & Groups

How can I make a School Trip Booking and what do School Bookings include?

At Warwick Castle we aim to provide enriched and memorable experiences to everyone who visits us, whatever their age. Our experienced Education Team work hard to bring history to life, and our teaching experts are available on the day to deliver a full programme of education tours and workshops that are aligned with the national curriculum.

You entry tickets include:

  • Access into all attractions (excluding Castle Dungeons) and to all of our daily shows.
  • Free coach / minibus parking.
  • Free teacher planning tickets for two.
  • A sample itinerary is available in our brochure here.

You can also book:

  • Additional guided tours or workshops (subject to availability and seasonality)
  • Castle Dungeons (Secondary Schools only)
  • Overnight stays (subject to availability and seasonality)
  • Goody bags, wooden shields for painting and lunch

For a complete guide of what Warwick Castle can offer your students, please view our online Brochure here.

To make a School booking, you can book or make a reservation online here.

*Please note that payment must be cleared at the latest 10 working days in advance of the visit date.

For any further information, head to www.warwick-castle.com/schools

View this in our help centre | Still need help, get in touch

Do you offer a discount for Youth Groups?

If you are part of a uniformed youth group, you can also book an incredible group trip through our partners at Youth Fun Days

If you are part of a youth group and would like to experience camping at Warwick Castle, please call 0116 232 4531 or email enquiries@youthfundays.co.uk.

View this in our help centre | Still need help, get in touch

What Resource Packs do you offer Schools?

We are proud to offer free, downloadable resource packs to help with pre & post lesson plans. To view and download please visit here.

View this in our help centre | Still need help, get in touch

Where can I download your Risk Assessment?

To make your visit as safe and as rewarding as possible we’ve put together a comprehensive risk assessment, so you don’t have to! Download the risk assessment

View this in our help centre | Still need help, get in touch

How do I make a Card payment for my School or Group Booking?

You can complete payment for your schools or groups booking using a credit card. To complete payment using this method please contact our dedicated schools team on 0371 222 2772 *calls are charged at local rate.

Our lines are open Monday - Friday 9am to 5pm

Please note we must receive payment for your booking 10 working days prior to your visit date. 

View this in our help centre | Still need help, get in touch

How do I make payment by BACS for my School or Group Booking?

You can complete payment for your schools or group booking using BACS. 

To pay by BACS please use the BACS form attached to your provisional booking confirmation. Alternatively, you can download the PDF document below. If you have issues accessing the BACS form please contact us below.

Please note payment for your booking is required 10 working days before your visit.

View this in our help centre | Still need help, get in touch

Can I request a VAT Receipt for my School or Group Booking?

If you require a VAT receipt, and you have already completed your visit to Warwick Castle Resort, complete a form here and a member of our support team will be in contact to complete this request.

Please note: VAT Receipts can only be issued once your visit has taken place and will be emailed to you.

View this in our help centre | Still need help, get in touch

How much are tickets for School Trips?

Prices for School Trips to Warwick Castle & Knights Village will vary throughout the year depending on the date of your visit. For full information on pricing for Schools Trips please visit here.

View this in our help centre | Still need help, get in touch

Do you offer a discount for Groups?

Book as a group and save! 

Join forces with friends and family, book as a group of 7 or more to save! For more information and to make a booking, please visit here.

View this in our help centre | Still need help, get in touch

Where should groups go on arrival?

Groups already in possession of pre-purchased tickets may go through the turnstiles on arrival.

For larger groups we recommend that the group leader retains all tickets and does not hand them out to each member of the party, this will enable a more prompt entrance to the Castle.

Groups without a reservation should purchase tickets from the ticket office or Group entrance (open in high season only) - group rates will be as the discounted walk up groups rate only. 

View this in our help centre | Still need help, get in touch

Do you have information to help me plan my School Trip?

We have a sample itinerary available in our guide here. For more information on how to plan your visit, check out our easy to use teacher tool-kit here.

View this in our help centre | Still need help, get in touch

Can I pre-arrange Guidebooks for my group?

Yes, you can add a Guidebook voucher to your basket when booking tickets for your group day out, simply select ADD MORE PRODUCTS when you have purchased your tickets. 

View this in our help centre | Still need help, get in touch

Can I pre-book lunches for our group trip?

Yes - our Group Lunch options are a great enhancement to any visit.

Group Lunches are served in the Georgian Coach House Restaurant - prices start at just £10.50 per person. We have both set menus and private dining options available.

Also, if you are just visiting Warwick but not the Castle, then you can arrange a lunch in the Coach House without having to buy Castle tickets.  

View this in our help centre | Still need help, get in touch

Do you offer a School Loyalty Programme?

The School Loyalty Scheme is now discontinued, if you have a School Loyalty Card, it is no longer valid. To ensure that schools get the best value, all of our school tickets are already discounted.

View this in our help centre | Still need help, get in touch

I regularly bring large groups to Warwick Castle Resort - do you offer any further discount?

Warwick Castle Resort offers a great day out for your clients whether you organise trips for either FIT’s or groups.

Our Travel trade service in short

  • Exclusive trade rates
  • Free coach parking and complimentary driver refreshments
  • Group catering options
  • Recommended itineraries
  • Special interest tours
  • Group booking office

To discuss your requirements, or for information about becoming a Credit Account Customer, please contact our Trade Sales & Marketing Department at warwick.tradebookings@merlinentertainments.biz

For more information please visit here.

View this in our help centre | Still need help, get in touch

Do you offer Educational Tours and/or Workshops for Schools?

We believe in making history fun! With dozens of educational tours, talks and workshops to suit your curriculum-needs, a visit to Warwick Castle has a perfectly crafted educational programme.

For more information on Educational Packages, have a browse through our School Brochure here or our curriculum links document on the teacher toolkit part of our website.

Please note: We require a minimum of 15 students for standard Tours & Workshops and a minimum of 26 students for our Execution of a Queen and Women’s Suffragette performances. Workshops are subject to availability and time of year.

View this in our help centre | Still need help, get in touch

Do you run Educational Events for Schools?

Throughout the year we aim to run a variety of Educational Events for Schools, including History Week, Storytelling Week and Trebuchet Wars. To keep up to date on the latest Education Events please keep an eye on our website here or follow us on twitter here.

View this in our help centre | Still need help, get in touch

Does Warwick Castle Resort have SEND provisions for Schools?

We understand how difficult it is to plan a school trip, not to mention the added pressure of ensuring all students have an amazing experience. To ensure every member of your group has an amazing day we offer a range of support for students with SEND.

  • We admit one to one carers into the Castle and Grounds free of charge. Ensuring your student feels fully supported by a person they trust throughout their visit.
  • Our Accessibility Guide explains specific attraction restrictions set by the manufacturer, so your students avoid any confusion on the day.

To access the free carer tickets, please bring any of the documents outlined in our Disability Policy, or a letter headed signed document from the head teacher of your school (please ensure full names and a brief outline of their SEND is included, we will not retain this information after we have authorised the tickets.)

Our dedicated schools team are happy to support the needs of your group, if you have any further questions about our SEND provision, simply email schoolsofficer@warwick-castle.com

For more information on accessibility at Warwick Castle Resort please visit here.

 

View this in our help centre | Still need help, get in touch

How can I use my Teacher Planning Tickets?

Teacher planning tickets can only be used once payment for your school visit has been made and successfully received. These tickets are strictly for teachers of the school to conduct their pre-visit assessments.

Once you have confirmation of your paid booking, you can redeem your teacher planning tickets when taking your booking reference number to our Ticket Office. These tickets cannot be booked in advance and are only redeemable at Warwick Castle for Castle Entry only.

View this in our help centre | Still need help, get in touch

Do you offer a Home Education rate?

Home Educators can take advantage of our school rates; however, this does not include the free teacher ratios. To be entitled to this rate, you will need to bring a Local Education Authority de-schooling letter, issued by your local council.

Please note: We require a minimum of 15 students for standard Tours & Workshops and a minimum of 26 students for our Execution of a Queen and Women’s Suffragette performances. Workshops are subject to availability and time of year.

View this in our help centre | Still need help, get in touch

Merlin Annual Pass & Warwick Castle Annual Pass

How do I redeem my Premium Merlin Annual Pass Share the Fun vouchers?

Premium Merlin Annual Pass holders receive 3 Share the Fun vouchers. You can use a total of 3 vouchers per Premium Merlin Annual Pass holder to receive discounted admission for non pass holders to visit an attraction.

We currently have 2 different types of Share the Fun vouchers active. To discover how you redeem your vouchers, please read the reverse of your voucher:

Type 1

 

If you have received this voucher within your privilege pack, you should visit here. Simply select the attraction that you wish to visit, enter your unique Share the Fun code and book your ticket for your selected date.

Type 2

 

If you have received this voucher, your £15 Share the Fun tickets can only be purchased at the attraction on the day of your visit.  

 

Please note: Share the Fun vouchers can only be redeemed for Castle and Grounds entry.

View this in our help centre | Still need help, get in touch

Do you offer a Merlin Annual Pass where you can pay in monthly instalments?

View this in our help centre | Still need help, get in touch

Can I use my Merlin Annual Pass for entry into the Castle Dungeon?

Premium Merlin Annual Pass holders receive free entry to the Castle Dungeon, subject to availability. Please visit the Central Courtyard Ticket Tent to receive your timed entry ticket.

Standard Merlin Annual Pass holders will need to purchase a Castle Dungeon ticket. Limited numbers of tickets are available to purchase from the Central Courtyard Ticket Tent, subject to availability. 

View this in our help centre | Still need help, get in touch

Are there restrictions for using a Standard or Premium Merlin Annual Pass at Warwick Castle Resort?

Please note the following restrictions for Standard and Premium Merlin Annual Pass holders:

Standard Merlin Annual Pass

  • No entry into Warwick Castle Resort every Friday, Saturday and Sunday throughout August and the 1st September.*
  • Secondary attractions at Warwick Castle Resort including, but not limited to, the Castle Dungeon will be subject to additional charges.
  • Parking is not included with a Standard Merlin Annual Pass.

Premium Merlin Annual Pass

  • An event fee applies to Special events 

*Standard Merlin Annual Pass Holders can purchase a £10 entry ticket for restricted dates here.

View this in our help centre | Still need help, get in touch

How can I book a visit to Warwick Castle Resort with my VIP Merlin Annual Pass?

As a VIP Merlin Annual Pass holder, we do advise that you fill out the 'tell us you are coming form' on the VIP Merlin Annual Pass website, so that our team know to expect you.

View this in our help centre | Still need help, get in touch

What Golden Experience do you offer at Warwick Castle Resort?

Warwick Castle - V.I.P. Behind the Scenes Experience

Discover the secrets and stories from over 1100 years of history, as you team up with an expert from our History Team to venture deep behind the scenes and explore areas of the Castle which remain closed to the public eye.

1 Gold Ticket Experience per person.

TERMS AND CONDITIONS:

  • All bookings must be made in advance with 7 days’ notice and should contact: MerlinVIP.WarwickCastle@merlinentertainments.biz and reference their unique code on the golden ticket. Tickets must be presented at each experience.
  • A valid V.I.P. Experience ticket and valid V.I.P. Merlin Annual Pass must be shown to gain entry to WARWICK CASTLE and/or any booked V.I.P. Experiences. 

View this in our help centre | Still need help, get in touch

How do I purchase Merlin Annual Pass Friends and Family tickets?

To purchase Friends and Family Tickets please visit here. Please note the Merlin Annual Pass holder must be attending on the day and produce a valid Merlin Annual Pass to collect the tickets from the Warwick Castle admissions booth.

Please note: If you are a Standard Merlin Annual Pass holder there are restriction dates to visit Warwick Castle. Please visit here for more information. 

View this in our help centre | Still need help, get in touch

How many Friends and Family tickets can I purchase with my Merlin Annual Pass?

Each Merlin Annual Pass holder can purchase a total of 5 Friends and Family ticket per visit to Merlin Attractions. 

View this in our help centre | Still need help, get in touch

Can I purchase Friends and Family tickets although I will not be attending with my Merlin Annual Pass?

View this in our help centre | Still need help, get in touch

Can I upgrade my day ticket to a Merlin Annual Pass?

Enjoyed your day? Keep hold of your tickets and you can upgrade them into an Annual Pass or Merlin Annual Pass, on the day of your visit ONLY. Please ask for a leaflet or visit Admissions for more details.

View this in our help centre | Still need help, get in touch

Where do I collect my Merlin Annual Pass from?

If you have selected Warwick Castle as your "Home Attraction" (where you selected your passes to be collected from when making your purchase), please visit Admissions with your booking reference number and payment card. Please note the payment card holder must be present with their payment card to collect Merlin Annual Passes. 

If all pass holders are not present at the time of collection, passport style photos must be brought to the Annual Pass building for the passes to be issued.  

View this in our help centre | Still need help, get in touch

Do you offer reduced rates on Annual Passes for guests with disabilities and their carers?

Guests with disabilities can obtain an interchangeable carer’s Annual Pass. 

View this in our help centre | Still need help, get in touch

Can I freeze or get a refund on my Merlin Annual Pass as I am pregnant or cannot use my pass?

All our Passes are non-refundable however we can freeze you and your family's Passes up to 3 months from the birth of the baby. Please send your freeze request by clicking here.

Unfortunately under no circumstances will we be able to backdate Passes for any lost time. The sooner you contact us the sooner we can have your passes frozen. 

View this in our help centre | Still need help, get in touch

I have lost my Merlin Annual Pass; What do I do?

If you have lost your Merlin Annual Pass, you will need to visit your home attraction where the admissions team will be able to look up your details on their system and print off a new pass. Please note, a £10 administration fee applies for each pass that is reprinted. 

If you visit any attraction other than your home attraction and do not have your Merlin Annual Pass present, you will be charged the full priced admission fee which is non-refundable. 

View this in our help centre | Still need help, get in touch

I am a foster parent. Do you offer a pass which can be shared?

We do not offer a Merlin Annual Pass that can be shared. 

View this in our help centre | Still need help, get in touch

Can I buy a pass that isn't assigned to a person but is assigned to a company?

No. All Merlin Annual Passes will only be issued to a specific person.  

View this in our help centre | Still need help, get in touch

What do I need to take with me when having my Merlin Annual Pass issued?

When collecting your Merlin Annual Pass you will need to take along your confirmation reference number, the debit or credit card you used to make payment with and some other form of photo identification, i.e. Driving License or passport. The cardholder must also be present in order to collect the pass.

If you have not uploaded all pass holders photos when booking your Merlin Annual Pass/es online, you will be required to bring clear, colour head shot photo of each Pass holder in order for us to create the Pass/es. We are unable to use photos on smart phones or tablets. 

View this in our help centre | Still need help, get in touch

I have ordered my pass by post, however it hasn't arrived yet?

Your Merlin Annual Pass can take between 2-3 weeks from you posting your application to you receiving your passes- so ensure you allow plenty of time before your first visit to our attractions! 

View this in our help centre | Still need help, get in touch

I used Tesco Clubcard or Sainsburys Nectar loyalty scheme to purchase my Merlin Annual Pass, what type of pass does this entitle me to?

If you have points to redeem against a Merlin Annual Pass you will receive a Standard Individual Pass. You can choose to upgrade to a Premium Pass when you exchange your voucher at an attraction or at any point during the lifetime of your Pass for £50 per pass.

Please note: We are no longer in partnership with Nectar to redeem points for a Merlin Annual Pass. 

Any Nectar vouchers that have already been purchased, you will have 6 months to redeem them or the expiration date of the voucher (whichever comes first). 

View this in our help centre | Still need help, get in touch

I want to exchange my Tesco Clubcard token for a Merlin Annual Pass, how can I do this?

Simply bring your token to Warwick Castle and the admissions team will be able to redeem it for a Standard Merlin Annual Pass for you. 

View this in our help centre | Still need help, get in touch

How many people make up a "family" Merlin Annual Pass?

A family pass is for a minimum of 3 individuals, with a maximum of 3 individuals over the age of 12 years. For example if you are purchasing a family of 4 you are able to have a maximum of 3 adults and one child under the age of 12. You can have a mixture that will suit your family needs. 

View this in our help centre | Still need help, get in touch

Can someone else use my Merlin Annual Pass?

A Merlin Annual Pass can only be used by the named holder. Each pass will have the name and photograph of the Passholder printed. Sharing a Merlin Annual Pass is not permitted and will result in the pass being permanently confiscated without compensation.  

View this in our help centre | Still need help, get in touch

Can I upgrade my Standard Merlin Annual Pass to a Premium Merlin Annual Pass?

Yes, you are able to do this at your home attraction (the attraction where your pass was originally issued from) for a fee of £50 per pass. Upgrades only apply to the remaining time left on your current Pass. 

View this in our help centre | Still need help, get in touch

Do you offer different levels of Warwick Castle Annual Passes?

Annual Passes are perfect for families that want the freedom to visit at their leisure and invade the Castle grounds all year round! 

We offer 2 different types of Warwick Castle Annual Pass; Standard and Premium.

You can purchase the Warwick Castle Annual Pass either on the Warwick Castle website or at the ticket office.

For more information and Terms and Conditions please visit here

 

View this in our help centre | Still need help, get in touch

When can I use my Warwick Castle Annual Pass?

We offer two different types of our Warwick Castle Annual Pass:

Off peak Annual Pass

  • Entry to Warwick Castle, Grounds and Gardens on weekdays and weekends during school term times.
  • Plus, unrestricted access during the February Half Term and Christmas Holiday

Your Off Peak Annual Pass cannot be used on:

  • 30th March – 15th April 2018
  • 26th May – 3rd June 2018
  • 21st July – 2nd September 2018
  • 20th October – 4th November 2018
  • 25th December 2018

Peak Annual Pass

  • 12 months entry to Warwick Castle, Grounds and Gardens
  • Complimentary car parking
  • 20% discount in our shops and restaurants
  • 20% discount on selected evening events *restrictions apply

Your Peak Annual Pass cannot be used on:

  • 25th December 2018 

For a full list of T&C's, please see here

View this in our help centre | Still need help, get in touch

How can I purchase a Warwick Castle Annual Pass?

You can purchase a Warwick Castle Annual Pass online here.

Online orders can be collected from Admissions on the day when you arrive. 

You can also purchase an Annual Pass from the Admissions desk at Warwick Castle when you visit. 

View this in our help centre | Still need help, get in touch

When can I collect my Warwick Castle Annual Pass?

You can pick up your Warwick Castle Annual Pass the same day of purchase - please allow approximately 2 hours after purchasing before collecting. Alternatively you have up to 6 months to collect your Annual Pass.

Please note, when collecting your Annual Pass you will be required to bring your payment card and booking reference number. 

View this in our help centre | Still need help, get in touch

Can I use my Warwick Castle Annual Pass for entry into the Castle Dungeon?

Warwick Castle Annual Pass holders, whether Off Peak or Peak, do not get free entry into the Castle Dungeon. Limited numbers of tickets are available to purchase from the Central Courtyard Ticket Tent, subject to availability. 

View this in our help centre | Still need help, get in touch

Do I get a discount for Friends or Family members when visiting with my Warwick Castle Annual Pass?

Yes! Warwick Castle Annual Pass holders receive 50% off Castle entry tickets for up to 5 Family & Friends per Annual Pass holder. This offer is only available on the day against the walk up price at admissions and is for Castle entry only. 

View this in our help centre | Still need help, get in touch

Can I upgrade my day ticket to a Warwick Castle Annual Pass?

Enjoyed your day? Keep hold of your tickets and you can upgrade them into an Annual Pass or a Merlin Annual Pass. You must do this before you leave at the end of the day, this cannot be done once you have left the Castle on the day of your visit. Please ask for a leaflet or visit Admissions for more details. 

View this in our help centre | Still need help, get in touch

Is Car Parking included in a Warwick Castle Annual Pass?

Warwick Castle Peak Annual Pass holders benefits from free car parking in the Stratford Road Car Park during your visit to the Castle. Warwick Castle Off Peak Pass holders will need to pay for parking. All parking is subject to availability.

View this in our help centre | Still need help, get in touch

Is the Warwick Castle Annual Pass the same as the Merlin Annual Pass?

The Warwick Castle Annual Pass will allow you access to Warwick Castle only, Britain's Ultimate Castle! A Merlin Annual Pass gives you access to Warwick Castle as well as a range of additional Merlin attractions. 

View this in our help centre | Still need help, get in touch

Can I upgrade/renew my Warwick Castle Annual Pass to a Merlin Annual Pass?

We unfortunately do not offer upgrades from Warwick Castle Annual Passes to Merlin Annual Passes if your Warwick Castle Passes are still valid.

However, when your Warwick Castle Passes are coming up to expiry, you are welcome to renew them as Merlin Annual Passes and receive the Merlin Annual Pass renewal rate. 

For further information, please speak with our staff at admissions. 

View this in our help centre | Still need help, get in touch

I visited Warwick Castle recently and didn't know I could get an Annual Pass. Can I upgrade to an Annual Pass following my visit?

Unfortunately, this is not possible. All day tickets must be upgraded, in person, on the day of the visit. 

View this in our help centre | Still need help, get in touch

What are the Warwick Castle Annual Pass terms and conditions?

Warwick Castle Annual Pass terms and conditions can be downloaded here.  

View this in our help centre | Still need help, get in touch

Our Shows & Attractions

Do you still have a Playground?

As a result of ongoing weather damage, we are sorry to announce our Pageant Playground will remain closed for 2019. Whilst the playground will not be open this year, we have exciting plans to reopen this much-loved corner of the castle with an incredible new offering for families in 2020 so watch this space!

In the meantime, our guests can still enjoy all of our other attractions, from the lavish interiors of the castle and landscaped gardens to the Horrible Histories® Maze where the whole family can get lost in time! Plus, don’t miss our live action shows including The Mighty Trebuchet and Falconer’s Quest

For more information, please visit here. 

View this in our help centre | Still need help, get in touch

What's inside the main Castle building?

Behind Warwick Castle’s mighty walls, lies the real heart of the Castle with the beautiful grand interiors. Marvel at the magnificent Great Hall, explore the lavish state rooms whilst also experiencing the tranquillity inside the Earl’s private Chapel. 

More about Awesome Interiors 

View this in our help centre | Still need help, get in touch

What are the Gardens?

Within the 64 acres of rolling landscaped gardens, discover the sculptured topiary peacocks and an island with a secret past.

Entry to the Gardens is included in all Warwick Castle Tickets! 

For more information, please visit here.

View this in our help centre | Still need help, get in touch

What is Warwick's Royal Weekend Party?

Ever wondered what a weekend spent in Victorian high society would be like? Join the Countess of Warwick and her royal guests for one of her lavish Weekend Parties.

Warwick's Royal Weekend Party is included in all Warwick Castle Tickets! 

For more information, please visit here.

View this in our help centre | Still need help, get in touch

What are the Towers & Ramparts?

Explore the many towers and ramparts of Warwick Castle, with centuries of fascinating architecture and amazing views in all directions!

The Towers & Ramparts are included in all Warwick Castle Tickets! 

For full information please visit here.

View this in our help centre | Still need help, get in touch

What is the Kingmaker?

 

Ever wondered what it would be like to walk into battle alongside a Mediaeval army?

The year is 1471 and Richard Neville, commonly known as Warwick the Kingmaker, is preparing his army for battle. Take a journey through his preparations for war and experience the sights, sounds and smells of medieval England. Today we ready our weapons, enjoy our families and make peace with God as tomorrow we fight for our lives alongside The Kingmaker.

So how did Richard Neville, become such a prominent figure during this period of history?

On 2nd March 1450, Henry VI bestowed on Richard Neville, the husband of Anne de Beauchamp, the title Earl of Warwick. History came to know him as Warwick the Kingmaker. During an increasingly fraught time in English history with the outbreak of Civil War, Neville’s family connections made him a Yorkist. His strong battle sense during the Battle of St Albans in 1455, ultimately lead to the defeat of the hapless Henry and the ascension of Edward, Duke of York, to the English throne. As a reward for his help, Warwick rose to a position of great power.

So, as the Kingmaker rallies his troops will you decide to join him in battle or run while you can?

The Kingmaker is included in all Warwick Castle Tickets! 

View this in our help centre | Still need help, get in touch

What is the Time Tower?

Enter the Time Tower & witness the birth of Warwick Castle, which once controlled the middle of England for over a thousand years. These ages have now passed along with their stories...until now.

Join characters from the Castle's past as they travel through time on an adventure quest through Warwick Castle’s dark history of bloodshed, death, treachery & destruction and discover for yourselves the true story of 1,100 years of Warwick Castle through the Ages.

Warwick Castle’s unknown story – told in full for the first time!

Time Tower is an immersive audio visual multimedia experience capturing the essence of Warwick Castle’s rich and vibrant history!

Suitable for all ages and included in all Warwick Castle tickets! 

View this in our help centre | Still need help, get in touch

Where can I find information about your Daily Shows?

Warwick Castle Resort's shows are a HUGE favourite of guests, young and old. Your ticket to Warwick Castle includes access to them all! 

From The Mighty Trebuchet talk to the awe-inspiring Bowman Show, our interactive Knight School for kids and, NEW for this year, The Falconer's Quest: The UK's Ultimate Birds of Prey show, there is something for everyone! 

For information on our shows including an option to select your visit date and find out what's on, please visit here.

View this in our help centre | Still need help, get in touch

What is Knight School?

Knight School is our seasonal children's show were children under 12 can bring their sword* and head to the East Front to learn tactical defence skills with Warwick Castle's resident Knight!

Knight School takes place during Peak periods (school holidays) and is included in all Castle entry tickets.

For more information on our daily shows and activities, please visit here.

*We have a small selection of wooden swords however these are subject to availability and therefore we recommend children bring their own toy swords.

View this in our help centre | Still need help, get in touch

What is The Princess Tower?

Do you know someone who dreams of being a Princess? In our Princess Tower, wishes really can come true… if only for a while.

Once upon a time the brave Guy of Warwick went on a fearful quest to win the hand of the beautiful Felice. After falling foul of an evil sorcerer, it is now up to Felice to break the curse to free her sweetheart. Join the princess to help to solve the riddle which will reunite Guy and Felice to live happily ever after.

Visits to the Princess Tower are included in all entry tickets subject to availability on a first come first served basis so make sure to collect your free Princess Tower timed ticket from the entrance to the Princess Tower. Visits to the Princess Tower are not available without a ticket.

Please note: the Princess Tower is open every weekend and 30th March – 15th April, 26th May – 2nd June, 27th July – 2nd September.

Other Useful Tips 

  • No more than 30 guests (adults + children) are allowed in the Princess Tower during each time slot due to capacity restrictions. Every person entering the Tower must have a corresponding ticket.
  • There are several sets of stairs to climb to enter the Tower, so pushchairs should be left outside.
  • Strictly no photography or mobile phone use is allowed in the tower.

View this in our help centre | Still need help, get in touch

What is the Mighty Trebuchet?

This is the largest siege machine IN THE WORLD! The colossal catapult is an authentic recreation of one of the biggest and most deadly military machines of all time.

The trebuchet was the largest and most formidable of the siege machines and was, in essence, a huge catapult.

The trebuchet was used to hurl huge projectiles to breach the castle walls. Large rocks and stones were the main ammunition but there is evidence of more unusual material. Manure and dead animals were also hurled by the machines into the besieged castle to spread disease!

Pigs were often picked as the animal of choice as they were thought to be more aerodynamic! In this case, pigs most definitely could fly!

View a 360 panorama of the Warwick Trebuchet

For more information, please visit here. To see when the Trebuchet Talk is occurring, please visit here and enter your visit date. 

View this in our help centre | Still need help, get in touch

What is the Horrible Histories Maze?

Choose your path through time to unravel history in the world’s first Horrible Histories adventure maze!

Face fun challenges: invade a Viking ship, survive the trenches, uncover evil plots and escape the maze before things go horribly wrong!

Included in all Warwick Castle tickets!*

For more information, please visit here. 

*Please note: The Horrible Histories Maze is open all year round, however it may close in adverse weather conditions or due to low light levels. 

View this in our help centre | Still need help, get in touch

Is the Horrible Histories Maze suitable for all ages?

There are no age restrictions for the maze and well, we want you to get lost! However some children may become distressed without a parent or guardian. 

View this in our help centre | Still need help, get in touch

Does the Horrible Histories Maze cost extra?

No, the Horrible Histories Maze is included in all official Warwick Castle tickets! 

 

View this in our help centre | Still need help, get in touch

Is the Horrible Histories Maze open all year round?

Yes, the Horrible Histories Maze is open all year round, however it may close in adverse weather conditions or due to low light levels. 

View this in our help centre | Still need help, get in touch

Opening Times

What are your Opening Times?

Warwick Castle opens from 10am during the main season. Closing time varies depending on the date, and we always recommend you check the opening times for your chosen visit date.

See our Opening Times page for full details. 

View this in our help centre | Still need help, get in touch

When are the busiest and quietest times to visit?

Warwick Castle Resort is Britain's Ultimate Castle, so it’s inevitable that there will be days when it is busy. However, with a bit of planning, you can still have the most amazing time!

It can be difficult to say how busy the Castle will be on a day that you choose to visit, clearly school holidays and event periods are busier than mid week term time dates.

To make the most of your visit on a busier day, arrive early, pre-book entry into The Castle Dungeon and our top tip is to download map of Warwick Castle to help you plan your day including our show times! 

View this in our help centre | Still need help, get in touch

Tickets & Packages

What type of Tickets do you offer?

We offer a wide range of tickets for Warwick Castle Resort to suit all! 

From Castle and Grounds only tickets, to Castle + Dungeon tickets, Annual Passes to fantastic VIP Experiences, we GUARANTEE THE BEST PRICE on Warwick Castle tickets purchased on-line!

The earlier you book the more you save! 

For more information and to book, please click Buy Tickets below.

View this in our help centre | Still need help, get in touch

What does the VIP: Exclusive Package include?

The VIP: Exclusive Tour is a bespoke tour designed to be given as part of the VIP: Exclusive Package. The tour aims to offer guests a more private and personalised tour of the castle and its history by taking into consideration the interests of the group. 

Your booking includes:

  • Kingdom Ticket Admission
  • All Day Dining
  • Priority Parking

FIND OUT MORE

View this in our help centre | Still need help, get in touch

How do I purchase a Car Parking ticket?

If you have parked in the main car park (Stratford Road car park) you need to purchase a token before leaving site at the end of your visit. These can be purchased from the token machine at the entrance area. If you have parked in our Stables car park then a pay and display ticket should be purchased from the machine at time of parking. 

View this in our help centre | Still need help, get in touch

Can I buy a Guidebook?

Complement your visit with a guidebook! Simply purchase your voucher by selecting it in our Webstore when purchasing your entry tickets and then swap this for your Guidebook on arrival at the Castle.

 

View this in our help centre | Still need help, get in touch

What is included in my Ticket?

Depending on what ticket you purchased, attractions included vary.

All tickets purchased online through our website do however include: 

For more information on our tickets and to book, please visit here.

View this in our help centre | Still need help, get in touch

Can I buy a 2 Day Ticket?

Yes! We offer a 2 Day Castle Ticket AND a 2 Day Castle Kingdom Ticket at a discounted rate online.

Included with your ticket:

  • All day entry to the Castle and Grounds
  • Timed entry to the Castle Dungeon (Castle Kingdom Ticket ONLY)
  • Access to all the daily shows
  • Rainy Day Guarantee – T&C’s apply
  • The two day visit must be on two consecutive days

To book please click Buy Tickets below. 

View this in our help centre | Still need help, get in touch

Do you offer an Open Dated Ticket?

Yes! We offer an Open Dated Castle Kingdom ticket which includes the following:

  • Allows a single visit to the castle any time within 12 months.
  • All day entry to the Castle and Grounds
  • Timed entry to the Castle Dungeon
  • Access to all the daily shows


Remember to print @ home for direct entry at the turnstiles!

IMPORTANT BOOKING INFORMATION
The Castle Dungeon
You will need to book a Dungeon time slot at the Ticket Office before you enter the Castle.

TICKET TERMS & CONDITIONS
Due to its scary content The Castle Dungeon may not be suitable for those under the age of 10 or those of a nervous disposition.
Physically impaired disabled guests get the last 3 rooms for free due to the accessibility of the attraction.
Online booking savings are based on gate ticket prices. All prices shown are subject to availability and can change at any time. 
This ticket cannot be used in conjunction with any other discount vouchers, offers or promotions.

To book an Open Dated Ticket, please visit here and scroll down to "Open Dated Tickets" at the bottom of the page.

View this in our help centre | Still need help, get in touch

What is the SEA LIFE and Castle Combi Ticket?

Enjoy a full day’s admission to Warwick Castle followed by a visit to the National SEA LIFE Centre in Birmingham with our exclusive joint ticket.

Book Combi Tickets here!

Please note: Price includes admission to both Warwick Castle and SEA LIFE Birmingham. The Warwick Castle portion of this ticket is date specific. The SEA LIFE portion is open dated and will be valid for 3 months from the day of your visit to Warwick Castle. 

View this in our help centre | Still need help, get in touch

How do I book a ticket for my child who is under 3 years old?

Anyone under 3 years of age doesn't require a ticket and will be admitted to the Castle free of charge! Only those aged 3 years and over require an entry ticket. 

View this in our help centre | Still need help, get in touch

I want to take advantage of the Rainy Day Guarantee - how does it work?

If you purchased your tickets online and it rained for one hour or more during your visit, we will guarantee you a FREE return visit to the Castle, Grounds and Gardens. FREE return visit must be claimed within 60 days of your original ticket date. All you have to do is present your tickets from your first visit at the ticket office window/s within 60 days of your original ticket date and you will have another day out for FREE. For further terms and conditions, please visit the Rainy Day page. 

View this in our help centre | Still need help, get in touch

What are the ages of Children, Adults and Seniors for entry tickets?

Anyone 3+ years requires an Entry Ticket. Tickets bought online are not age related as an early booker discount applies

Senior tickets are available at the ticket office on the day for any guest aged 60 and over. 

Please note: Children aged 11 years and under must be accompanied by an adult aged 18 years and over. 

View this in our help centre | Still need help, get in touch

Why do your prices vary depending on the date I want to visit?

During school holidays and in the warmer months we have more shows and family entertainment available in the Castle grounds and this change is reflected in seasonal pricing.

View this in our help centre | Still need help, get in touch

Discounts, Vouchers & Promotions

How do I use the National Rail Days Out Guide 2 for 1 offer?

For information on how to use this offer, please visit the Days Out Guide Website.

FAQs

Is my train ticket valid for 2FOR1?
For train ticket validity information, please visit our 'Is My Ticket Valid For 2FOR1?' help page

How many vouchers are required?
One printed voucher is required per two people, per attraction. One person pays the full adult price and the second person goes free on presentation of each voucher and pair of valid National Rail tickets.

What happens if I don't have a printer?
You must have a printed voucher, per two people, per attraction to redeem the offer advertised. Admissions require a hard copy of the voucher to be retained on entry. Vouchers shown on a mobile device are not accepted.

When printing vouchers from email, please ensure all images are downloaded – some vouchers include barcodes that are essential for redemption.

2FOR1 Leaflets
You can pick up a 2FOR1 leaflet at a rail station - these include blank vouchers, you can write the details of your visit on the voucher and redeem them at any of the attractions featured within the leaflet with your train tickets. 

For full FAQS and Terms and Conditions, please visit https://www.daysoutguide.co.uk/faqs  

View this in our help centre | Still need help, get in touch

Do I receive a discount when booking online?

We GUARANTEE THE BEST PRICE on Warwick Castle tickets purchased online!

The earlier you book the more you save.

Our best online price is available when booking at least 5 days in advance of your visit.

To book please click below. 

View this in our help centre | Still need help, get in touch

Do you offer family tickets online?

We do not offer family discounted tickets for Warwick Castle Resort. Anyone aged 3 years and older requires an individual rate ticket. Children under 3 receive free admission and do not require a ticket. 

View this in our help centre | Still need help, get in touch

How do I redeem my Kellogg's Grown Ups Go Free voucher?

Merlinfun is the official place to redeem your Kellogg's Grown Ups Go Free offer online.

You will need your 10 digit offer code to hand when redeeming - you can only find this inside special promotional packs of Kellogg's cereal. If you do not have this code, you will need to bring the voucher on the day of your visit to redeem the offer at the gate.

For full terms and conditions, including exclusion dates, please visit here. Please make sure you check opening times to avoid disappointment. 

View this in our help centre | Still need help, get in touch

Can I buy my ticket online using a promotional voucher?

Please check the Terms and Conditions of your voucher. Unfortunately, unless stated otherwise, physical promotional vouchers can only be redeemed on the day against the full walk up rate for Castle Only admission. 

View this in our help centre | Still need help, get in touch

Is my promotional voucher valid?

Unfortunately, we’re unable to comment on any specific vouchers or deals – there are, after all, lots of fantastic deals available! Therefore, please double check the terms and conditions of the voucher to avoid disappointment. Your voucher should have an expiry date and will list out any restriction dates. A URL will also be printed on the voucher where you will be able to view the full terms and conditions.
 
Promotional vouchers can only be used on the day against standard Castle Only admission and cannot be used in conjunction with online discounts. They are not valid for Accommodation bookings, Annual Passes or other secondary ticketed events and attractions*
 
*For the purposes of vouchers, a secondary ticketed event refers to a concert, VIP Experience or date when tickets are not available at the standard gate price. Secondary attractions include, but aren't limited to, The Castle Dungeon. 

View this in our help centre | Still need help, get in touch

How do I book my corporate discount tickets for Warwick Castle Resort?

To redeem your corporate discount, please follow the instructions given by your benefit provider to enable you to book through your booking portal online. For any queries or issues please contact your HR department or benefit provider.

Please note corporate discounts must be purchased in advance and cannot be redeemed on the day at the Box Office. 

View this in our help centre | Still need help, get in touch

Can I use my High Street Vouchers for Warwick Castle Resort?

If you have Love2Shop or any other type of High Street voucher, please make sure you check the terms and conditions of redemption either printed on your voucher or listed on the issuing company's website.

Generally, High Street vouchers can only be redeemed against 1 day entry tickets to the Warwick Castle Resort when producing the physical paper voucher at the Box Office. They cannot be used in conjunction with advance bookings online, Short Breaks, secondary attractions including, but not limited to, The Castle Dungeon or any other retail or food and beverage products. 

View this in our help centre | Still need help, get in touch

How do I redeem my Tesco Clubcard Vouchers at Warwick Castle Resort?

You can exchange your Tesco Clubcard point for 1 Day Entry Tickets into Warwick Resort.

You will need to do this online through the Tesco Clubcard website.

 

View this in our help centre | Still need help, get in touch

Can I use my Nectar Points at Warwick Castle Resort?

Unfortunately Nectar Points are not accepted for entry at Warwick Castle Resort. 

View this in our help centre | Still need help, get in touch

Do you accept Blue Peter Badges for entry into the Castle?

Please note that as of 1st January 2017 Blue Peter Badges are no longer accepted for entry to any Merlin Entertainment attractions. 

View this in our help centre | Still need help, get in touch

I am a member of National Trust; would I be entitled to free entry?

The Castle is privately owned and is not affiliated with National Trust properties. As a result of this members of the National Trust are not entitled to free entry. 

View this in our help centre | Still need help, get in touch

Do you accept English Heritage cards?

Enjoy a 50% discount for all English Heritage Pass holders when visiting Warwick Castle. Offer applies to Castle only entry for pass holders. Additional charges apply for visiting Warwick Castle's secondary attraction, The Castle Dungeon. Car park charges apply.

This discount is valid on Adult and Child Castle only entry tickets and cannot be used in conjunction with combination, discounted, promotional or concessionary tickets. The discount is only for the pass holder and up to two children in the party, in which case each person would be eligible to receive the reduced admission rate.

Please note that all passes must be presented at the ticket office prior to purchase in order to qualify for the discount. This offer is only available on the day of your visit and cannot be pre-booked on our websites.

Please be aware we do not offer discounts for member of CADW (Welsh Heritage members) 

View this in our help centre | Still need help, get in touch

Booking Help

What age do you consider a guest an adult?

For the purposes of admission an adult is classed as 12 years and older.

We do not accept entry into the Castle for children under 12 years old without an parent or guardian aged 18 years old or over.

All those aged 3 years and over require an entry ticket. To purchase your tickets please click the Buy Tickets button below.  

View this in our help centre | Still need help, get in touch

How do I book tickets online?

You can pre-book your tickets online 24 hours or more in advance of your visit date. You can purchase your tickets by selecting the 'Buy Tickets' button below.

Our best online discount applies when booking 5 or more days in advance of your visit date.

To save time on the day print your your tickets at home by selecting the Print@Home option at checkout. Once printed please head straight to our turnstiles to scan your tickets for entry into the Castle.

Remember: Anyone under 3 years of age can visit Warwick Castle Resort for FREE. They do NOT need a ticket. Only those 3 years and over require an entry ticket. 

View this in our help centre | Still need help, get in touch

Can I buy tickets at the Castle when I arrive?

You may purchase tickets on the day of your visit from our Box Office, located at the entrance to Warwick Castle Resort. Most major credit cards are accepted. Please note purchasing tickets from our Box Office on the day will be subject to availability and can entail a wait during peak periods.

Please note tickets purchased onsite on the day will be charged at the full walk up gate price - online discounts cannot be applied onsite.

We therefore strongly advise our guests to pre-book online to avoid disappointment. To save time on the day of your visit, print your tickets at home by selecting the Print@Home option at checkout. Once printed please head straight to our turnstiles to have your tickets scanned. 

To save money and guarantee your entry book online by clicking here.

View this in our help centre | Still need help, get in touch

Why am I unable to book for my selected visit date?

Our booking system will not allow any orders to be made on dates that your selected ticket type is not valid or is unavailable. Therefore, it will show as unavailable. 

View this in our help centre | Still need help, get in touch

How do I book a date to use my complimentary tickets?

Your complimentary tickets do not need to be booked in advance. Simply take your tickets to our Box Office who will be happy to assist. Please make sure you check your tickets are valid - this will be printed on the tickets themselves. 

View this in our help centre | Still need help, get in touch

I have not received my email confirmation - what should I do?

Please don't worry. Firstly, check your junk and spam folders in your inbox as sometimes our e-mails can end up in the wrong folder.

If you still do not have the e-mail please click this link here to access your tickets and booking details. Please remember to enter the email address and telephone number used to make your booking. (Your telephone number must be entered in the same format used when making your booking including any country code if used).

If this look up is unsuccessful, simply bring along the card you made payment with and some photographic ID the team onsite will be able to locate your order and issue the tickets.

If unfortunately you don't have the reference number, then complete one of our forms here and a member of the team can confirm your order and resend the e-mail confirmation. 

View this in our help centre | Still need help, get in touch

What do I need to bring with me to collect my tickets?

Please bring your order number (this can be found on your booking confirmation). This can be presented in printed and written form or shown on a mobile device, along with your payment card and proof of identification on the day of your visit. Accepted proof of identification includes a passport, national identity card and driving licence.

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them. 

View this in our help centre | Still need help, get in touch

Do I have to print my Print@Home tickets or can I show them on my phone?

If you can open the Print@Home .pdf file that is attached to your confirmation email, then we can scan the barcode directly from your phone or tablet at Admissions on the day of your visit.

Print@Home tickets are only available for certain entry tickets. When booking your tickets it will offer either Print@Home/Mobile Ticket or Collect at Attraction, or Collect at Attraction only. 

View this in our help centre | Still need help, get in touch

I do not have the card used to purchase my tickets - what should I do?

If the person named on the booking supplies valid ID such as a passport or driver's license then there will be no problem when collecting your tickets.

If the card holder is not attending on the day, they will need to provide a signed letter of authorisation to the named person collecting the tickets, including the following details:

"I *name of card holder* authorise *name of person collecting tickets* to collect the tickets from order number *booking reference* paid for by my card *last for digits of credit card used*.

The named person collecting the tickets will also need to bring valid photo ID along with the signed letter.

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them. 

View this in our help centre | Still need help, get in touch

I have booked for someone else with my card and I won't be there - what should I do?

If the payment card holder is not going to be present at the time of collection a letter of authorisation must be provided from the card holder.

A quick example of a letter of authorisation is included below. Where X’s are included these are numbers that are based on the booking and the relevant card details.

At the time of collection the original signed letter of authorisation must be presented along with the booking confirmation number and photo ID of the person collecting the tickets.

To whom it may concern,

I (CARD HOLDER NAME) authorise (COLLECTORS NAME) to collect and use the booking ref(xxxxxxxx)

The booking was made with payment card ending *XXXX

SIGNATURE OF CARD HOLDER

DATE

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them. 

View this in our help centre | Still need help, get in touch

How can I collect my tickets which I have booked alongside a Short Break?

You can collect your Warwick Castle entry tickets on arrival at the accommodation reception, you do not have to wait until the 3pm check-in time to collect them. 

View this in our help centre | Still need help, get in touch

I've lost/forgotten my tickets - what should I do?

If you have purchased your tickets from the Warwick Castle Resort website, you can look up your booking and re-print your tickets by using our Look Up link here.

Alternatively we will be able to print your tickets from our Box Office. Please ensure you have available your booking order number, the credit card used to make the purchase and a form of photographic ID.

Please note, when tickets have been printed once, issued tickets that have been lost or forgotten cannot be reprinted. 

View this in our help centre | Still need help, get in touch

I'm having issues booking online - what should I do?

If you are completing your transaction online through the Warwick Castle website and having problems submitting your booking or payment, please make sure you check your bank account to see if any transactions have been processed. If you have been debited please visit here to check if a confirmed order has been processed.

If you have not been debited for your transaction, we recommend clearing your browser history and cache so that you can start again. Please complete the booking process again, adding the relevant tickets to your basket. Please follow the steps to complete your booking and transaction.

If you continue to experience problems, please make a note of any error codes and where in the booking journey you experienced problems. Complete a form here, with as much information regarding your attempted transaction and a member of our team will get back to you.

View this in our help centre | Still need help, get in touch

Why has my payment failed?

Payments fail when the information provided does not match that which is held by your bank. Here are some things to remember when booking online:


• The address and postcode you enter has to be the billing address for the card. This is where the statements are sent. 
• If paying by Visa or MasterCard, only enter the compulsory fields. Do not enter a ‘Start Date’ or ‘Issue Number’.
• If paying by a Switch Card, please enter all compulsory fields as well as either a ‘Start Date’ or ‘Issue Number’.
• Please note that the security code for an American Express consists of four digits on the front of the card. The security code, otherwise, is the last three digits from the number on the back of the card. 
• If you have attempted a few times with a card, you may need to close the website and try again in an hour as the card would have been made inactive. 
• If you still experience problems, please contact your bank to confirm the exact format of the billing address and account holders name. 

View this in our help centre | Still need help, get in touch

My online booking failed part way through and it looks like I have been charged - what should I do?

Please use the link here which allows you to search for any confirmed orders by your phone number and email address, alternatively please bring proof of ID, proof of charges (bank or card statement) and your order number with you (if you have it) and our Admissions Team can look up your booking on the day.

If you do not have your order number and are unable to find your order via the link above, please contact us below with as much information as possible on your attempted order. 

View this in our help centre | Still need help, get in touch

I have two paid bookings - what should I do?

If you have two booking confirmations and two different reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. 

View this in our help centre | Still need help, get in touch

Can I cancel my booking and get a refund for my pre-booked tickets?

As per the terms and conditions of booking - all tickets are non-refundable. If you would like to discuss your booking further please fill a out a contact form here

View this in our help centre | Still need help, get in touch

I have some unused tickets left over from my visit - can I use them another time?

All Tickets purchased in advance must be used on the date originally selected. Unfortunately we cannot re-validate or refund tickets that are not used. 

View this in our help centre | Still need help, get in touch

Can I change the date of the free tickets I have claimed through the Sun Newspaper?

In accordance with the Terms & Conditions of the Sun Newspaper offer, tickets from the Sun Newspaper promotion are only valid for the date printed on them, and cannot be exchanged for an alternative date.  

View this in our help centre | Still need help, get in touch

Can I change the name on my booking?

Unfortunately we are not able to change the name on a booking.  If the person named on the booking (the card holder) is not attending then they will need to write a signed letter of authorisation to the named person collecting the tickets, including the below details:

“I *name of card holder* authorise *name of person collecting tickets* to collect the tickets from order number *booking reference* paid for by my card *last 4 digits of credit card used*.

The named person collecting the tickets will also need to bring valid photo ID along with the signed letter.

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them. 

View this in our help centre | Still need help, get in touch

What payment options are available for me to purchase tickets at the Castle?

Tickets can be paid for online by using any major credit or debit card, and this includes American Express. The Castle online booking system is facilitated by the MasterCard Secure Code system so if your card is supported by this system you will have to input your personal secure code in order to process payment. 

 

View this in our help centre | Still need help, get in touch

Warwick Castle Dungeon

Can I visit the Castle Dungeon without a Castle and Grounds Entry Ticket?

Our Castle Dungeon is located within Warwick Castle and is a secondary, additional attraction to our Warwick Castle and Grounds admission ticket and therefore entry for the Dungeon can only be purchase in conjunction with a Warwick Castle Entry ticket. 

 

View this in our help centre | Still need help, get in touch

What is the Castle Dungeon?

Are you brave enough to enter? Witness some of the darkest, bloodiest and most frightening times in the Castle’s history as live actors and special effects bring to life these gruesome tales

This exciting 50 minute walk-through experience brings together live actors, shows and spectacular special effects that will send chills down your spine. The Castle Dungeon is a fully immersive, interactive experience that should only be visited by the bravest of people and those with the strongest stomachs.

Therefore we recommend that this attraction is unsuitable for children under the age of 10 years old. 

 

View this in our help centre | Still need help, get in touch

Is the Castle Dungeon suitable for children?

The Castle Dungeon is not suitable for children under the age of 10 years old. Anyone under the age of 18 must be accompanied by a parent or guardian aged 18 years or older.

Please note that babies in arms and any children under the age of 5 are not permitted to enter the attraction. 

View this in our help centre | Still need help, get in touch

Is the Castle Dungeon accessible for disabled guests and wheelchair users?

Disabled guests without physical impairment wishing to experience the Castle Dungeon attraction must purchase a ticket to experience the full attraction. A carer may accompany a disabled guest for free into the Castle Dungeon, please head to the ticket office to receive a timed entry ticket (subject to availability)

Disabled guests (and carer) with physical impairment restricting mobility can experience the final four rooms free of charge, which are standard wheelchair accessible. Please speak to the team at the Castle Dungeon entrance for more information. 

View this in our help centre | Still need help, get in touch

Is the Castle Dungeon suitable for those with certain medical conditions?

There is strobe lighting in the Castle Dungeon with the addition of extra lighting and special effects in the final room.

Some areas of the Castle Dungeon include minor motion movements and smoke effects which may not be suitable for guests with back or lung conditions - if you would like any further information regarding this please speak to a member of staff prior to entering the Castle Dungeon. 

View this in our help centre | Still need help, get in touch

Is the Castle Dungeon entry included in my ticket?

For obvious reasons the scary fun of The Castle Dungeon is not suitable for everyone.

For that reason we have made The Castle Dungeon an optional extra attraction inside Warwick Castle, included on some of our tickets, but not on others. If you change your mind once you are inside the Castle, limited numbers of tickets are available to purchase from the Courtyard Ticket and Information Office for £10pp* 

If you would like to visit the original Castle dungeon, this is at the base of Caesar’s Tower labelled as the ‘Gaol’, and is available to visit with a Castle only ticket.

*Subject to availability. Price subject to change. 

View this in our help centre | Still need help, get in touch

Is the Castle Dungeon suitable for someone with Claustrophobia?

The Castle Dungeon is not suitable for people with Claustrophobia due to the enclosed space, narrow pathways and small rooms. 

View this in our help centre | Still need help, get in touch

Can I go into the Castle Dungeon at any point during my visit?

Due to the popularity of the attraction and the capacity of the dungeon, all tickets to the Castle Dungeon are timed, which you can book online or on the day. Please note your ticket entry time on arrival and arrive at least 10 minutes before your allotted time at the Castle Dungeon entrance.

The Castle Dungeon is a walk through interactive attraction and lasts for 50 minutes, so please bear this in mind if meeting up with other friends or family throughout the day.

Pssst. Booking your Dungeon slot in advance means you are more likely to get the time you want - it's a little hidden bonus for booking online!

To pre-book your Castle + Dungeon Entry click "Buy Tickets" below. 

If you would like to visit the original Castle dungeon, this is at the base of Caesar’s Tower labelled as the ‘Gaol’, and is available to visit with a Castle only ticket.

View this in our help centre | Still need help, get in touch

Can I leave the Castle Dungeon after I have entered?

Please speak to a member of the team if you would like to end your Castle Dungeon experience. Please note, tickets are non-refundable and non-transferable. 

View this in our help centre | Still need help, get in touch

Is the Castle Dungeon suitable for pregnant women?

Due to the scary and jumpy nature of this attraction, the Castle Dungeon is not suitable for pregnant ladies, people with heart conditions or those of a nervous disposition. 

View this in our help centre | Still need help, get in touch

Do you have a free-to-enter Dungeon?

The Gaol, the original dungeon, is a separate area included in all Warwick Castle tickets and can be accessed nearby at no additional fee. Please refer to the map of Warwick Castle for more information. 

View this in our help centre | Still need help, get in touch

What is the Code of Conduct for the Castle Dungeon?

  • No touching live performers
  • No flash photography or video
  • No flashlights or torches
  • No mobile phones
  • No eating or drinking 

View this in our help centre | Still need help, get in touch

Do you offer late entry into the Castle Dungeon?

Get your blood pumping with our all NEW Dungeon Lates!

Blending scary storytelling with wicked humour and manic theatrics, this gory production is a strictly adults-only affair, mixing special effects with live performance art.

To book, please email our Events Team on Events@warwick-castle.com or call 01926 406 660. 

View this in our help centre | Still need help, get in touch


Buy Tickets