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Reopening Information

We’ve introduced a number of additional hygiene and safety measures, to ensure you have a safe and truly magical adventure.

Welcoming you back safely

In line with the latest Government guidance, we are delighted to say that Warwick Castle & Knight’s Village has reopened. 

Due to current restrictions some indoor or enclosed areas remain closed or only permit limited guests at any one time. You can check exactly what’s available in our FAQs below.

Just like before, we have additional hygiene and safety measures in place throughout the Castle and Knight's Village, including temperature checks on arrival, enhanced cleaning, one-way systems and social distancing markers. Further information on these measures can be found here.

Our re-opening is in line with the latest UK Government guidance (Spring 2021) and we'll continue to review and follow our local authority and central Government advice. We ask that all our guests do the same to help protect themselves and each other.

We kindly ask that you respect the Government guidance at all times - and continue to adhere to the rule of six/two family rule. You are required to use the NHS Test & Trace service by scanning the QR codes located around the castle estate, to check-in throughout your visit. If you do not have the official NHS app or smartphone, you can provide your details by speaking to a member of our team. 

To allow for social distancing and additional cleaning across our Covid-secure venue, we've reduced the number of guests allowed to visit each day. Therefore, you must pre-book your tickets prior to arrival.

We ask all guests to respect each other, our employees and our guidelines on maintaining good hygiene, keeping a safe distance between others and wearing masks* as and where they are required.

If you or anyone from your household displays any symptoms of Covid-19, please postpone your visit. If you need to rearrange your visit due to Covid-related illness or local travel restrictions, details of how to do this can be found below. 

We thank you for playing your part and we can’t wait to see you soon!

*Government exemptions are outlined here.

OUR REOPENING

Our reopening is in line with the latest Government guidance set out in ‘Step 2’.

We’ve been in contact with the Government and relevant local authorities and our phased reopening plans are in accordance with recent updates from the Government in response to the COVID-19 coronavirus - and in line with the reopening of local schools, non-essential retail spaces and attractions of our nature.

The health and safety of our guests and staff is always our number one priority. We will continue with our additional hygiene and safety measures which you’ll see throughout your visit, and which were successfully introduced and used throughout 2020.  

We will reopen under limited capacity (which could be subject to change) and we’ll continue to review all of these measures on a daily basis.

We’ll continue to provide an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. Full details of these can be found here.

In line with Government guidelines, the following areas and attractions will be open for you to enjoy, from Monday 12th April 2021:

  • Our BRAND NEW activity trail - Zog and The Quest for the Golden Star
  • 64 acres of beautiful grounds and gardens, including Pageant Field and the Peacock Garden
  • Our central Courtyard and The Conqueror’s Fortress
  • The Horrible Histories® Maze
  • The River Island - featuring our magnificent Trebuchet
  • Roaming castle characters - featuring our fascinating birds of prey, brave Knights and amazing Archers!
  • Selected food and drink outlets - providing a takeaway service (including from the Conservatory Tea House and the Courtyard Refreshments stall)
  • Toilets and baby changing facilities
  • Selected gift shops (including the Stables Shop and our Knight's & Princesses Shop)

Unfortunately, we’re unable to reopen some of our indoor or enclosed areas from the 12th April and therefore the following areas will be unavailable temporarily and until further government guidance is released:

  • Our indoor dining areas (such as The Undercroft Café) will remain closed. Alternative takeaway options will be available elsewhere for hot & cold refreshments
  • Indoor attractions including The Castle Dungeon, The Kingmaker & The Royal Weekend Party
  • Our castle rooms, including the Great Hall & Staterooms
  • The Falconer's Quest
  • Access to our Towers and Ramparts
  • If you’re staying overnight with us, a takeaway food service will replace our seated dining option - as the Knight’s Village Restaurant remains closed

Our usual services and facilities will be open, including toilets, baby-changing, gift shops, first aid and guest services. Our car parks will operate as normal and charges apply. You can check charges and get directions here

Yes. In line with the latest Government guidance set out in ‘Step 2’ we’re able to reopen our Knight’s Village, with guests enjoying a one household-only stay in our self-contained Woodland or Knight’s Lodges. Our Knight’s Village Restaurant will remain closed, but a takeaway service will be available as an alternative. More information on the additional safety measures in our Knight’s Village can be found here.

Annual Passholders can pre-book tickets to selected attractions. Just head to the pre-booking page on the Merlin Annual Pass Website or visit our Passholder Pre-booking Portal for tickets to visit the castle. 

Please note that Passholder pre-book tickets are available in line with the latest government advice and are subject to availability. Remember to check the attraction(s) website(s) for the latest updates on ticket availability.

If you have an existing ticket that has not been used (whilst the castle has been closed, following Government guidance) there's no need to contact us. You can move this to an alternative date, to visit anytime from 12th April 2021 onward, online here.

On the day, you must bring your original unused tickets, with your new reservation in order to gain entry.

If you booked your original tickets through a third party or promotional partner, please contact them directly to discuss your booking options. 

SAFETY MEASURES

We’ll continue to provide an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. Full details of these can be found here.

It’s compulsory for guests to wear a suitable face covering when entering any of our indoor areas (including our toilet facilities). Any guests over the age of 11* without a valid exemption will not be permitted to enter any indoor area without a mask.

*Government exemptions are outlined here.

To be safely admitted into the castle grounds, employees and guests are asked to participate in a temperature check using a non-touch thermometer. These non-invasive temperature checks are being applied as a condition of entry.

Anyone who is displaying a temperature above 37.8 degrees Celsius will not be allowed to enter. In this event we will gladly re-book your visit when convenient and at no additional cost.

Visitors with certain health conditions related to higher bodily temperatures should speak to our Customer Services Team before booking, to ensure we can provide the correct assistance on an individual basis. You can find out how to contact us here.

We are asking guests to play their part in helping to protect themselves and each other. Those showing COVID-19 symptoms are reminded not to visit.

Yes.

You'll see NHS QR ‘check-in’ code posters at key points around the castle estate. In line with the latest government guidance, you must scan these QR codes with your smartphone, using the NHS COVID-19 App, on arrival and in key areas.

If you do not have a smartphone, or do not wish to use the NHS COVID-19 App, we will manually record guest information.

We've reviewed all areas of the castle grounds focusing on those where people tend to gather or dwell. Where necessary, we've installed spatial markers to support social distancing, and have implemented one-way systems to ensure the safe movement of all guests. 

Please pay attention to the new signage around the castle estate, which displays important safety information and highlights social distancing measures, including chevrons and floor stickers.

Our staff will also be encouraged to observe social distancing where practical and we have provided additional Personal Protective Equipment (PPE) and clothing for our guest facing team members.

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. The health and safety of our people is an absolute priority and we will always act to safeguard the well-being of our employees and guests wherever possible. 

We've implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff, these may include:

  • Lower capacity limits – both for our attraction as a whole and for each queue line or experience. Additional Personal Protective Equipment (PPE) and clothing for our staff
  • The conducting of temperature checks on guests and employees wishing to enter the attraction.
  • The introduction of enhanced cleaning, hygiene stations and hand sanitiser at key locations.
  • The provision of spatial separation markings and other similar operating adjustments around the whole attraction.
  • The redesign of particular tasks to reduce the frequency and/or duration of potential ‘close contact’ points between our guests and employees.
  • Actor-led experiences or meet-and-greet entertainment may have limited numbers or will remain unavailable.
  • Face masks are required in all indoor areas*

*Except Children under the age of 11 or people who have exemption proof.

We understand that due to unforeseen circumstances, or if you have developed symptoms of coronavirus, you may need to change the date/time of your visit. You can re-validate your existing ticket for a later date here. 

If you have booked through a third party or promotional partner, please contact them directly to discuss your booking options. 

Please be assured that we work in close co-operation with the local health authority, to support and direct enquiries to them and will act immediately upon their advice. The safety and well-being of our guests and staff is our top priority and we will continue to monitor the situation closely, taking all necessary precautions.

SHORT BREAKS

In line with the latest Government guidance set out in ‘Step 2’ we’re able to reopen our Knight’s Village from 12th April 2021, for guests enjoying a one household-only stay in our self-contained accommodation.

  • Our Woodland or Knight’s Lodges are available from 12th April 2021. 
  • Our medieval Glamping Tents are available from 30th April 2021. 

Our Knight’s Village Restaurant will remain closed, but a takeaway service will be available as an alternative. More information on the additional safety measures in our Knight’s Village can be found here.

In line with the latest Government guidance we're unable to reopen to Tower Suite guests on 12th April 2021 and are working through all our existing bookings, in stay date order. Our dedicated Short Breaks Team will be in touch with further details on how to rearrange your booking. We're working as quickly as we can and we thank you for your patience.

We're working through all our existing bookings in stay date order and our dedicated Short Breaks Team will be in touch with further details on how to rearrange your stay shortly. We're working as quickly as we can and we thank you for your patience at this time.

If you wish to discuss your options regarding your short break further, please visit our Help Centre for details on how to contact us.