Know Before You Go
We have reviewed how we operate every single part of the resort to make sure you have a brilliant, safe visit.
We're ready to welcome you back to the Castle! Watch our update video for changes we have made in our accommodation and grounds so you can have a fantastic break with us. To ensure you have a fantabulous time at Warwick Castle, we are open with a limited capacity and increased health and safety measures so you and your family can continue creating awesome memories! So what are you waiting for?! Book your family staycation to Warwick Castle today!
Our promise to you
If your booking has been affected by the COVID-19 pandemic, we promise to make it easy for you to amend your overnight stay and ensure you won't miss out when you're ready to return.
As part of our promise, here's how we'll help if you've been impacted by COVID-19:
Castle / Hotel closure due to COVID-19
If your stay is impacted by closure of the Castle, we will automatically issue a voucher that you can use as payment towards any future break (any package, hotel, party type etc). There is no need to contact us, you will receive your voucher via email shortly after the announcement of a closure. If you've been affected by a Castle closure and want to discuss your options, please contact our Guest Experience Team.
Government travel restrictions
If your stay is impacted by Government travel restrictions, we will issue a voucher that you can use as payment towards any future break (any package, hotel, party type etc). If you've been affected by travel restrictions and want to discuss your options, please contact our Guest Experience Team.
Sickness or self-isolation due to COVID-19
If your stay is impacted by illness or self-isolation as a result of COVID-19, we will issue a voucher that you can use as payment towards any future break (any package, hotel, party type etc). If you want to discuss your options, please contact our Guest Experience Team.
Uncertainty around visiting and the experience
If you're worried about visiting, or how our new safety measures will affect your experience, you can amend your booking to another date without any administration fees. Please be aware if your new booking is more expensive than your original booking, you will need to pay any additional costs in full at the time of amendment.
Terms & Conditions
Vouchers will be issued no less than 36 hours prior to arrival (in the event of sickness / isolation due to COVID-19 or Government travel restrictions).
All other standard booking terms and conditions apply.
Vouchers are subject to terms and conditions. All bookings and vouchers are protected by the Package Travel Regulations, please click here to find out more.
If you chose to amend your break to a new date – please be aware if your new booking is more expensive than your original booking, you will need to pay any additional costs in full at the time of amendment. Any alteration requested within 24 hours of the date of ticket entrance to Warwick Castle or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6 of our terms and conditions.
The Warwick Castle Breaks COVID-19 Book with Confidence Guarantee is available until further notice.
If you are unsure that you would still like to go ahead with your stay, please contact our guest experience team.
Our cancellation protection is a separate offer and remains available at the same time as the COVID-19 Book with Confidence Guarantee.
