Skip to main content

Accessibility

Our aim is to provide you with information to assist with planning your visit to Warwick Castle to help you enjoy your visit. We recommend downloading a copy of the Accessibility leaflet and guide which has been created to help you navigate the Castle, grounds and facilities. A copy of the Accessibility leaflet and map can also be collected upon your arrival.

Warwick Castle was built as a medieval fortress and has a number of steps, narrow passageways and low doorways which can present a challenge to guests with reduced mobility. Should you require any further assistance during your visit, please speak to a member of the team who will be happy to help.

We want to ensure you have all the information you need before visiting. If you have any questions prior to your visit, please call us on 01926 406 663 or e-mail: customer.information@warwick-castle.com

Shows

All shows take place outside and are fully accessible. We recommend arriving 5-10 minutes before the start time to secure a good view. The daily show schedule can be found here to help you plan in advance of your visit, however we still recommend checking the show times board upon arrival.

The Castle Dungeon

The last four rooms of the Castle Dungeon attraction are fully accessible and available free of charge to wheelchair users and one carer. Please speak to the team at the Castle Dungeon entrance for more information. The Castle Dungeon is dark with spiral stairs so may be unsuitable for some guests with reduced mobility or certain medical conditions. Please see the Castle Dungeon page for more information.

The Great Hall, State Rooms, Chapel and Warwick’s Royal Weekend Party

Entry to the Great Hall and State Rooms is through the Great Hall front door. This involves climbing eleven wide and steep steps, with the assistance of a metal handrail. There is also an accessibility lift available to use for access to the left of the Great Hall frontage. This is only suitable for wheelchairs and compact mobility scooters, it is not able to be used by large motorised wheelchairs and pushchairs. To operate, please ask a member of staff in the Great Hall or in the Courtyard Shop or call the telephone number on the lift signage. This lift will give you access to the ground floor of the Great Hall and State Rooms, as well as the ground floor of the Royal Weekend Party. There is signage within the lift to advise you if you need further assistance.

We offer a braille booklet of information for the Great Hall and State Rooms which is available to borrow on request from a member of the History Team.

72686985 10156935390383178 3813625105636917248 N

We are proud to support the Sunflower Lanyard scheme for those with hidden disabilities. The lanyards are a discreet way of bringing hidden disabilities to the attention of our staff.

If you are wearing the Sunflower Lanyard our staff should recognise and understand that you have a hidden disability, and that you may need a little extra help or time. However, they will not know what your particular disability is, or what challenges and issues you may face. If you have specific requirements, please ask a member of staff for help. If you feel that you are unable to have a conversation with a member of staff due to your condition, perhaps consider writing down the type of help you might need so that you can hand it to them.

Lanyards are available to collect for free and can be kept so you can wear it every time you come to the castle. You can collect one from the ticket offices on entry, or by calling 01926 406663 to arrange collection.

For more information about the scheme please visit: https://www.hiddendisabilitiesstore.com/about-us

Latest information for guests regarding Covid-19

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Warwick Castle and Knight’s Village as a precautionary measure from Friday 20th March at 4pm, until further notice. While we always look forward to welcoming visitors, we believe that this decision is the right thing to protect the health and wellbeing of our employees and guests.

If you have pre-booked a short break or Warwick Castle tickets, please do not travel.

Warwick Castle will remain closed until further notice. We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as it’s appropriate to do so. We will be contacting guests with bookings to stay at Knight’s Village between today (19th March 2020) and 25th April to advise them on how to rearrange or cancel their bookings.

Please click here to find out how your booking is affected and who to contact if you need further assistance.