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Christmas FAQs

Ice Rink FAQ's

This year our ice rink will be much larger in size, with fewer skaters in each session, so everyone can stay safe and socially distant. We'll be asking Skaters to wear suitable face coverings* and will have extra hygiene measures in place out on the rink and at the skate exchange. 

More information on our additional hygiene and safety measures can be found here

*exemptions apply

No, we will only be accepting pre-booked tickets. You can pre-book your tickets here.

Your booking allows you access to the East Front of Warwick Castle where our Ice Rink is set beneath the spectacular Guy’s Tower. Your ticket does not allow access to the main Castle area or buildings, or any other area of the grounds. You can easily upgrade your ticket to include entrance to the Castle by booking online and choosing ‘Castle and Skate’ tickets.

No, discounts via our various partners do not include the Ice Skating activity.

Yes, Annual Passholders receive a 20% discount by booking on the Warwick Castle website. If you're a Passholder and you want access to the castle, you'll need to book your castle entry reservation tickets before you arrive. 

You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival at the Ice Rink. You can bring this email as confirmation on your phone, tablet or printed.

Please check your spam mailbox as our email may have gone there. Not there? Please email our customer service team on customer.information@warwick-castle.com and we will assist you.

Yes, you can book a skating only ticket on the Warwick Castle website here

Sessions last for 45 minute on the ice and 15 minutes for skate exchange and session change.

Please arrive at the Skate Exchange 30 minutes before your session time to put on skates, store belongings and get ready to take to the ice.

Yes, they are £5 each to hire from the skate exchange and are available on arrival on a first come, first served basis. We will make every effort to ensure skate aids are available but we are unable to guarantee availability.

Skate hire is included.

Skate hire is included in the ticket price. You are able to provide your own skates if preferred. Warwick Castle is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

Our skate sizes go from size J8 to size 14. We also have a limited number of bob skates for children.

Bags of any description are not permitted onto the ice rink, so we advise that you only bring the essentials with you. All bags (luggage, handbags, rucksacks, man-bags, purses etc.) must be stored away in the lockers provided. 

Lockers are located before you enter the skate exchange and should be used before you join the queue. Lockers are chargeable for a 2 hour period with additional charges applying for longer use:

  • Small lockers are £1.00 (15cm x 30cm)
  • Large lockers are £1.50 (30cm x 30cm)

Payments are by card only. 

You should keep your payment card with you (as you will be charged again should you go over your 2 hour period). 

Yes we have an adjoining spectator decked area and viewing platform at our ice rinks. This is not a covered area so please also wrap up warm.

It is FREE! Spectators do not have to pay to access the decked viewing areas.

Limited parking is available in the main Warwick Castle Car Park and is charged at £6 per car, per day. For premium parking the Stables Car Park is located adjacent to the entrance and is charged at £10 per car, per day. Limited blue badge parking is available in both car parks, charges still apply. Parking charges apply 24 hours a day. Please note that there may be a 15 minute walk to the Ice Rink so please allow enough time.  The Castle is also an easy walk from Warwick town or St Nicholas Park car parks.

The ice rink is not wheelchair accessible. If you are visiting with someone who has accessibility requirements, please call before your session to discuss any requirements on 01926 406663 or email customer.information@warwick-castle.com

Yes, on the basis that you are accompanying someone who will be ice skating.

To book please follow these steps:

  • Purchase tickets online for your group, except yourself, as carer.
  • Email information@warwick-castle.com with booking confirmation number, proof of requirement for care (e.g. PIP) and the carer ticket booking will be made. You will then receive a booking confirmation email.
  • Please note availability is subject to change, if we cannot accommodate your request we will contact you to discuss alternate date and time options.

Yes, there are toilets available adjacent to the Ice Rink or at the Stables Courtyard entrance area. There is an accessible toilet at the Stables Courtyard entrance area. 

We recommend wrapping up in warm outdoor clothing and please wear gloves. On all outdoor ice rinks, there is a risk of getting wet as there is surface water or if you fall over and have any contact with the surface of the ice rink.

On all outdoor ice rinks there is a risk of getting wet if you fall over and have any contact with the surface of the ice rink. As the rinks are open-air, rain or snow is also a possibility so please wrap up warm in appropriate outdoor clothing. It is still safe to skate on the ice during rain and snow and this does not affect the ability to skate on the rink.

Usually the outdoor ice rink is open in all weathers. Our advanced cooling equipment keeps the rinks frozen and operational in most weathers. In the unlikely event that extreme weather conditions force us to close the rink we will arrange for you to book into an alternative session, subject to availability. Our team will make this decision in the interests of your safety.

To skate on our rinks you have to be at least 3 years old.
Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with adults who are watching at all times. A ratio of 1 adult to 5 children will be accepted. You can skate on our rink up to any age, although you are responsible for skating safely and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist if needed.  We also have a first aider available at all times.

Yes, we will have a range of stalls selling festive fare, such as hot drinks, hot alcoholic drinks, hog roast, waffles and a range of seasonal mince pies & cakes (vegan options available).

We would be happy to look at a bespoke package for you. Contact us at
Events@warwick-castle.com

Light Trail FAQ's

This is an outdoor experience, with limited visitor numbers at staggered time slots, so everyone can stay safe and socially distant. More information on our additional hygiene and safety measures can be found here

No, we will only be accepting pre-booked tickets.

Subject to visitor levels and social distancing requirements you can explore the Christmas Light Trail as many times as you like! We ask all guests visiting the light trail to abide by both the social distancing guidelines which can be found here.

Yes of course! Look out for floor markings dotted around the trail to show you the best views. Take as many pictures as you would like and share them on social media using the #WarwickCastleLightTrail. 

Unfortunately guests cannot set up a picnic within the grounds of the Light Trail. Guests will be able to purchase food and drink at our Conservatory Tea House.

The Light Trail is situated outdoors so please wear suitable warm winter clothes and practical shoes as the surfaces may be muddy or uneven.

The trail takes approximately 30-40 minutes, however you’re more than welcome to take your time.

The Light Trail is suitable for buggies, feel free to take them with you on your experience, but please note some areas are on grass. We do not have a suitable place to leave your buggy - should you choose not to bring it with you, we advise you leave it in your car.

The Light Trail is fully accessible, however some areas are grassy and may be uneven or muddy, should you require assistance, please speak to a member of staff.

We have individually priced tickets only. 

As an Annual Passholder, you will receive a 20% discount on your Light Trail experience! 

We have two available car parks, our Stratford Road car park and our Stables car park. Please see our directions & parking page here for more information.

There are designated bays closer to the castle entrance for Blue Badge Holders in both the Stables Car Park and the Stratford Road Car Park. These parking facilities are chargeable. 

No, the Light Trail is family friendly and a magical experience for all. However, please be advised that there may be areas of low lighting.

No, the lights will only ever change colours slowly.

With the exception of assistance dogs, we do not allow any pets onsite.

You do not need to bring a torch, as all of our paths are lit.

No, this is a set route with a specific path for your safety. We ask all guests to keep to the paths marked. If you have purchased a Castle + Light Trail ticket, you are free to roam the castle before you visit the Light Trail between our opening and closing hours. Please note that the main castle area will close prior to your Light Trail time. You can explore our Winter Markets and Ice Rink areas before or after your Light Trail time slot.

Please arrive 5 minutes before your timeslot. If you are parking in our Stratford Road car park, please allow an extra 15 minutes.

The light trail is 1.5km long.

Toilets are only available at the start and end of the walk.

We will make every effort to accommodate you should you miss your time slot. Please speak to a member of staff when you arrive.

We recommend placing a Castle + Skate ticket, or a Castle + Light Trail ticket into your basket.

Once you have your tickets placed in your basket, you will be given the option to add all other attractions into your basket, which includes Stories with Santa (available on selected dates), Skate Tickets and Light Trail tickets. 

Stories with Santa FAQ's

No, the Stories with Santa add-on tickets are only available as pre-book online, subject to availability on a first come first served basis. You must have a castle entry ticket to access Stories with Santa.

No, discounts via our various partners do not include the Stories with Santa experience.

Yes, Annual Passholders can book the Stories with Santa experience for £5 per person by booking on the Warwick Castle website and selecting "Stories with Santa - Passholder". You will be asked to enter your Annual Pass number at the time of booking and will need to show your Annual Pass to gain entry to the castle on the day of your visit. Please note tickets are subject to availability and are available on a first come first served basis.

If you are staying in our Knight's Village or Tower Suites, no. You can reserve your tickets at check-in where slots have been held back for you. If you are staying in off-site accommodation you will need to purchase a Castle Only ticket with the Stories with Santa add-on tickets separately.

We have lots of other Christmas attractions available including our outdoor Ice Rink or Light Trail (for an additional fee), Winter Birds of Prey Show, the Towers & Ramparts, the Great Hall & State Rooms and the Horrible Histories® Maze.

Yes, the castle is open from 10am. The time you select for Stories with Santa is the start time of your experience - NOT the time to arrive at the Castle.

All those looking to see Santa will need a ticket, this includes adults, children, children under 3's and carers. Adults, children and children under three tickets are marked as "Individual" tickets.

You will need a castle entrance ticket in order to add Stories with Santa to your basket, once you have selected your date and clicked "next", you are given the option to add Stories with Santa tickets.