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Need help or advice about Warwick Castle?

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Otherwise scroll down to find our contact details and we'll help as quickly as possible.

How can you contact us? 

By email: customer.information@warwick-castle.com

By telephone: 0871 265 2000 (9am - 5pm 7 days a week)
(calls cost 10p per minute plus network extras)

Mediaeval Glamping Enquiries and Bookings

Book online

Merlin Contact Centre: 0871 663 1676
(calls cost 10p per minute plus network extras)

Ask the History Team!

For all enquiries regarding the castle’s history, collection, and research please contact

history@warwick-castle.com

We shall endeavour to respond to your enquiry within 10 working days

Guest Feedback

We value all customer feedback and are committed to providing a comprehensive and timely response to all queries. We endeavour to reply to each customer personally within 10 days, regardless of the method in which the original contact is made with us.

At times we do receive exceptionally high volumes of customer communication and so in these instances, we ask for your patience and offer our assurance that we will respond to you as soon as we can. 

How you can help us get back to you as quickly as possible 

Please ensure that you provide full contact details, and should you have a preferred method for us to contact you, please state this in your initial correspondence.

Specifying the date of your visit and providing evidence of your visit such as a booking confirmation number, receipt or tickets will help us to look into your feedback as quickly as possible, and should your query be relating to items purchased here, receipts for these will also be necessary for us to investigate further. Being as comprehensive as you can in your initial communication will enable us to consider your feedback completely and provide a full response in the first instance. 

How can you contact us? 

By email: Guest.feedback@warwick-castle.com

By telephone: 01926 495 421 (9am - 5pm 7 days a week)

By post: FAO Guest Relations
Warwick Castle
Customer Information
Warwick Castle
Warwick
CV34 4QU

Groups and Coach Bookings

Save up to 40% when you book online.

Group information and booking: 0871 222 6688
(calls cost 10p per minute plus network extras)

School Visits Enquiries and Bookings

UK School information and booking: 0871 222 2772
(calls cost 10p per minute plus network extras)

Email education@warwick-castle.com

Corporate Events and Weddings

Events Team: 01926 406 660

Email events@warwick-castle.com

UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employer’s Liability

Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447

Public Liability

Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447