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Education

Next steps

If you have a booking that has been affected by the temporary suspension of the Warwick Castle Schools programme between 21st March and 31st December 2020; follow these steps to rearrange your visit, or apply for a refund. 

I'd like to rearrange my visit:

We're so pleased you'll still be joining us - for a historical educational adventure!

You can move your booking to an alternative date, free of charge, by speaking to a member of our Education Team.

Call 0333 321 2001 with your original booking reference to hand. Calls are charged at your local network rate. 

Please bear with us whilst we manage an unprecedented level of enquiries during this time. Rest assured that your school trip is important to us and that we're doing everything we can to help you, as quickly as we can. Thank you for your patience - we can't wait to see you at the castle soon!

I'd like to cancel my visit:

We're sorry to hear there is no suitable date for you to reschedule your visit with us.

If you have a provisional booking (i.e. you have not paid your balance) - please complete the cancellation form below.

If you have a confirmed booking (i.e. you have paid in full) then please send a copy of your remittance advice to mcc.admin@merlinentertainments.biz - clearly stating your booking reference. This helps us to locate your payment.

Once you've done this, please contact a member of our Education Team on  0333 321 2001, who can process a refund for you. Calls are charged at your local network rate. 

Please bear with us whilst we manage an unprecedented level of enquiries during this time. Rest assured that we're doing everything we can to help you, as quickly as we can. Thank you for your patience - and we hope to see you at the castle again soon!