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Planning Your Visit

We’ve introduced a number of additional hygiene and safety measures to ensure you have a safe and magical adventure.
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KEEPING YOU SAFE

We’ve introduced a number of additional hygiene and safety measures which you’ll see in place when you visit. These include enhanced cleaning regimes, one-way systems and social distancing measures.

In line with the latest government advice, we ask that you do not meet in groups of six or more. We kindly request all guests planning to visit, to respect each other, our employees and our guidelines on maintaining good hygiene and a safe distance between households.

If you, or a family member, displays any symptoms of Covid-19, we ask that you postpone your visit, which we will happily rearrange for a later date.

The full details on all our health and safety measures can be found below. Read these before your visit, and rest assured that we’ll be doing everything we can to give you a safe and magical adventure.

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I just want to say what a fantastic job you guys did yesterday. I was a little nervous taking the girls out, but all of the staff were amazing!

Zowie G, London