Planning Your Visit
KEEPING YOU SAFE
We’ve introduced a number of additional hygiene and safety measures which you’ll see in place when you visit. These include enhanced cleaning regimes, one-way systems and social distancing measures.
In line with the latest government advice, we ask that you do not meet in groups of six or more. We kindly request all guests planning to visit, to respect each other, our employees and our guidelines on maintaining good hygiene and a safe distance between households.
If you, or a family member, displays any symptoms of Covid-19, we ask that you postpone your visit, which we will happily rearrange for a later date.
The full details on all our health and safety measures can be found below. Read these before your visit, and rest assured that we’ll be doing everything we can to give you a safe and magical adventure.
Before Your Visit
We politely request that you please do not visit us if you are showing symptoms of Covid-19. Please contact us should you need to amend your booking.
Please make sure you have made your booking online and ensure you adhere to current laws on group size formations.
Bring a Face Mask
It is compulsory for guests over the age of 11* to bring and wear a suitable face covering when entering any of our indoor areas. This advice is in line with current UK Government regulations.
Check our Website
Before setting-off to your medieval adventure, please check our website for the latest information.
Be Contactless Ready
Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash, where possible.
Follow Parking Instructions
If arriving by car, we request that you follow all instructions for parking arrangements.
NHS Check-in Service
From 24th September, you'll notice new signage informing you of key safety messages and instructions. NHS QR check-in code posters will also be available in key areas.
All guests and employees will be asked to undertake a non-contact temperature check as a condition of entry. Any person displaying a high temperature will not be permitted entry.
Keep a Safe Distance
Keep at least 2m apart from other groups at all times. Clear markers around the Castle and Grounds, including queue lines, will help you maintain a safe distance.
To visit indoor attractions, you'll need to wear a mask or appropriate face covering. Some of our indoor attractions remain closed or allow limited numbers at any one time.
Shows and Entertainment
Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from each other in accordance with social distancing requirements.
We have installed new hygiene screens at many of our service counters and food stalls to help physically separate guests from employees.
We've introduced new arrangements to ensure social distancing in our dining areas. Tables and chairs have been reconfigured to ensure enough distance between seated parties.
Hygiene & Disinfection
We politely request that all guests uphold the highest possible hygiene standards, through regular hand washing or the frequent application of hand sanitiser.
Hand sanitiser will be readily available throughout the attraction. Please use these throughout your visit with us.
A variety of refreshments will be available to purchase from ‘grab and go’ takeaway areas around our outdoor spaces. Please note we will only be accepting card payments.
Enhanced cleaning will be taking place throughout the day, seeking to disinfect those points most touched, such as tables and chairs, service counters, door handles, elevator buttons and taps.
Deep cleaning will take place in relevant areas if anyone presents themselves to us with coronavirus symptoms.
Our staff will participate in specific coronavirus training relating to our new health and safety measures, instructing them how to stay safe, and how to keep you safe.
To protect both you and our staff, face masks, disposable gloves and eye protection will be worn by them for a range of close-contact, routine activities.
I just want to say what a fantastic job you guys did yesterday. I was a little nervous taking the girls out, but all of the staff were amazing!