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Covid-19 Guest Information

Corona Virus Visitor Information

Latest update:

19th March 2020 Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Warwick Castle and Knight's Village from this Saturday 21st March until further notice, as a precautionary measure. While we have been looking forward to welcoming visitors this weekend, we believe that this decision is the right thing to protect the health and wellbeing of our employees and guests. 

 

Please review the FAQs below to find out how your booking is affected and who to contact if you need further assistance. 

Frequently Asked Questions

Q: Why is Warwick Castle and Knight’s Village closed?

 

The decision to close Warwick Castle and Knight's Village temporarily is based on the latest guidance from the Government in response to the Covid-19 outbreak.   

 

Q: When will Warwick Castle and Knight's Village reopen?

 

Warwick Castle and Knight’s Village will remain closed until further notice.  We are in contact with the relevant authorities and will work to reopen to guests as soon as it’s appropriate to do so.  We will be contacting guests with bookings to visit between today (19th March 2020) and 25th April to advise them on how to rearrange or cancel their bookings.

 

Q: I have a Knight's Village booking during the closed period, what are my options?

 

For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional fees (subject to availability).

Please complete the form here including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.

If the closure extends beyond 25th April, then any guests with bookings for arrival whilst the park is closed will be contacted in due course. These bookings can then be rearranged in the same way.

 

Q: I have a short break booked later in the year but I no longer want to visit, what are my options?

 

Please understand that we are prioritising guests with bookings in the next few weeks. Any short breaks bookings for stays beyond 25th April 2020 will, at this time, be subject to regular terms and conditions, if you wish to cancel, you will be subject to cancellation charges as per the terms & conditions. If you purchased the cancellation protection, you can cancel and receive a full refund for the cost of your booking, excluding the cost of the cancellation protection. You can move your booking to another date, if you wish to move your stay, please complete the form here including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.

Please note that if the closure extends beyond 25th April, then any guests with bookings for arrival whilst the park is closed will be contacted in due course. These bookings can then be rearranged in the same way.

 

Q: I didn’t buy cancellation protection with my short break booking what does this mean?

 

For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional fees (subject to availability).

Please complete the form here including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.

If the closure extends beyond 25th April, then any guests with bookings for arrival whilst the park is closed will be contacted in due course. These bookings can then be rearranged in the same way.

 

Q: I have booked tickets to Warwick Castle for a date between 21st March and 25th April, can I get a refund? (Includes promotional tickets, tickets purchased from www.warwick-castle.com and via any authorised 3rd party sellers)

 

If you have booked an entry ticket to visit Warwick Castle between 21st March and 25th April your ticket will be valid for use on any date during 2020 (excluding Halloween dates: 24th October - 1st November).  No action is required and you do not need to contact us to arrange your future visit, simply arrive at the castle and present your unused ticket(s) that show the original date (between 21st March and 25th April 2020) at our admissions windows and the team will revalidate your tickets for entry that date. Please note that entry to the Warwick Castle Dungeon is subject to availability.

 

Q: I have booked tickets to Warwick Castle for a date between 21st March and 25th April and I can’t return to the attraction during 2020, what are my options?

 

Please contact customer.information@warwick-castle.com and the team will be happy to help as quickly as they can.

 

Q: I have pre-booked admission to The Warwick Castle Dungeon between 21st March and 25th April, what are my options? (Includes promotional tickets, tickets purchased from www.warwick-castle.com and via any authorised 3rd party sellers)

 

Please contact customer.information@warwick-castle.com and the team will be happy to help you as quickly as they can.

 

Q: Can I get a refund on my Annual Pass?

 

Depending on how long the castle is closed, we will review the terms and conditions of our 2020 Annual Passes to ensure that they still deliver great value for passholders.  Please bear with us whilst we work out all the details of this.  Updates will be posted on our website.

 

Q: Can I get a refund on my MAP?

 

If you are a Merlin Annual Pass holder, you will be contacted by the Merlin Annual Pass team who will be able to advise what this means for your pass or membership to ensure that you don’t lose out because of Warwick Castle’s temporary closure. 

Latest information for guests regarding Covid-19

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Warwick Castle and Knight’s Village as a precautionary measure from Friday 20th March at 4pm, until further notice. While we always look forward to welcoming visitors, we believe that this decision is the right thing to protect the health and wellbeing of our employees and guests.

If you have pre-booked a short break or Warwick Castle tickets, please do not travel.

For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional cost.*

Please complete the form here including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.

Warwick Castle will remain closed until further notice. We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as it’s appropriate to do so.

Please click here to find out how your booking is affected and who to contact if you need further assistance. *T&Cs apply.