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COVID-19

Guest Information

Frequently Asked Questions

Latest Visitor Information

In line with the latest Government guidance, we are delighted to confirm that Warwick Castle and Knight’s Village will reopen on the 4th July 2020. We can’t wait to welcome you back!

This follows the successful opening of the Warwick Castle Grounds & Gardens on 6th June, in line with the UK Government guidance on the reopening of open-air gardens.

From 4th July, the rest of the Castle will reopen, including the Great Hall and State Rooms, The Towers & Ramparts and The Falconer’s Quest Bird of Prey show, although some facilities must remain closed for now.  We will reopen with significantly reduced numbers and a range of hygiene and safety measures to protect you and our employees. Find out more about these measures here.

Warwick Castle Knight’s Village and Tower Suites will also reopen as per government advice around hotels.

We ask all guests planning to visit the Castle to please respect each other, our employees and our guidelines on maintaining good hygiene and a safe distance between households. 

If you, or a family member, displays any symptoms of COVID-19, we ask that you postpone your visit, which we will happily rearrange for a later date.

Please see below for more information on what to expect and Frequently Asked Questions.

Book Tickets

Frequently Asked Questions - When I'm at the Castle

The Grounds and Gardens areas of Warwick Castle are open now. This includes all 64 acres of rolling grounds, incorporating the Peacock Garden and adjacent Pageant Field, and all green areas around the castle, the courtyard, and the iconic East Front with a view of Guy’s Tower.

Warwick Castle attractions and interiors will reopen on 4th July 2020 with a number of activities and experiences open, along with the Knight's Village accommodation. We can't wait to get back to doing what we do best – delivering magical experiences for you, our guests.

Only guests with pre-booked tickets will be allowed to gain entry into the attraction. The Castle is running on a limited capacity to ensure the health and safety of all of our guests and staff, and as such any guests who do not have a pre-booked ticket will not be allowed entry.

Looking for a last minute visit? There may be tickets available on the day – simply click ‘buy tickets’ for live availability! Click here for tickets.

We are asking all guests to book their theme park tickets online to guarantee entry. We’re restricting the number of guests who can visit the Castle each day, to ensure we can maintain social distancing in all areas. By doing this, we can make sure our guests can enjoy many of the shows and attractions as they would normally expect to. 

The Castle will open on 4th July with very restricted numbers to ensure a smooth, safe operation for guests and employees. Guest numbers will increase a little over time, and we will continue to review the maximum capacity in line with Government guidance.

 

We are taking a phased and cautious approach to the number of visitors in our attraction initially, which will be managed by asking all guests to pre-book online. We will open the Castle from 4th July with a very small number of guests.  That number will gradually increase but remain significantly below what we would expect on an average Summer day. 

The health and safety of our guests and staff is of utmost importance and we will review guest numbers regularly, taking into consideration how closely our guests adhere to the social distancing and hygiene measures we’ve introduced.

Our Castle is set within 64 acres of beautiful landscaped grounds and gardens, which guests have been enjoying since they opened to visitors on 6th June. There is plenty of green space for visitors to enjoy in their household groups whilst maintaining a safe distance from other families.

We are encouraging guests to wear face coverings where possible when visiting our attraction. This is not mandatory, but something we would encourage our guests to do to help protect themselves and each other. This advice is in line with industry guidelines and the current UK Government regulations https://www.gov.uk/coronavirus, which we are monitoring closely.

In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including face masks and visors. Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.

To be safely admitted into the Castle, employees and guests are asked to participate in a temperature check using a non-touch thermometer. These non-invasive temperature checks are being applied as a condition of entry.

Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing.

Those showing COVID-19 symptoms are also requested not to visit. Those people with certain health conditions and disabilities related to high temperatures should speak to the customer services team before visiting.

Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

We are asking guests to play their part in helping to protect themselves and each other.

We understand that some guests may have certain health conditions and disabilities that may cause them to run a higher temperature. Our non-invasive temperature checks are specifically checking for bodily temperatures of 37.8 Celsius or higher, which is considered a fever, to help ensure the safety of our staff and guests. This is in line with UK Government guidance.

If you have any concerns, please contact our customer services team before your visit to ensure we can provide the correct assistance on an individual basis.

In line with Government guidance and other attractions opened in the UK we will have a range of facilities open – which you would normally see on a day out.

A variety of refreshments will be available to purchase from ‘grab and go’ areas around our outdoor spaces, selling a range of snacks, hot and cold drinks and ice-creams.

We will only be accepting card payments, preferably contactless, and we have installed new hygiene screens at our service counters and food stalls to help physically separate guests from employees. Hand sanitiser stations will also be located nearby.

Facilities across the Castle and Grounds will be cleaned regularly, and hand sanitiser stations have been installed at various locations, including at attraction entrances and exits.

We have reviewed all areas of the Castle focusing on areas where people tend to gather. Where necessary, we have installed spatial markers to help promote social distancing, and suggested alternative routes or one-way systems to ensure the safe movement of guests. 

Please pay attention to the new signage around the Castle, which display important safety information and highlight social distancing measures, including chevrons and floor stickers at a 2m distance.

All our toilet facilities at the Castle will be open for guests. We have introduced new measures within these facilities to ensure spatial distancing and we’ll be performing enhanced cleaning throughout the day. Please pay attention to the new signage on display there.

Picnics are welcome at Warwick Castle Grounds & Gardens. We advise bringing a picnic blanket for convenience in order to sit down and enjoy our green spaces. Please help us to keep you safe by staying together in your group, social distancing at all times and ensuring any litter is put in the bins provided.

Refreshments will also be available to purchase from ‘grab and go’ takeaway areas around our outdoor spaces, selling a variety of refreshments and snacks, including hot and cold drinks, snacks, ice creams and alcoholic drinks.

We have baby changing facilities available in the accessible toilet at the Stables Toilets (by the main entrance) and in the ladies toilets at the Conservatory Tea House.

The paths are all paved however there are some short hills and 2 areas that are not easily accessible. The path to the Conqueror’s Fortress (the old Castle Motte) includes steps and the Barbican (portcullis area) is cobbled. Please discuss alternative routes with the team on arrival. Unfortunately we are unable to hire out wheelchairs at the current time, please bring your own if this is a requirement.

Frequently Asked Questions - Tickets

Please click here and select the date of your future visit and the appropriate number of tickets you have to be revalidated. You will need to present both the reservation for your new date and have your original tickets ready to be scanned at the turnstiles.

Please note that due to social distancing measures, our capacities have been significantly reduced, meaning tickets may sell out on select dates.

Merlin Annual Passholders and Warwick Annual Pass holders can click here and pre-book Castle entry for £1 per passholder. Every passholder in attendance must pre-book their admission and present both the reservation and their valid pass at the turnstiles. Under 3's must also pre-book admission.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

In order to rearrange your visit for a later date, please contact the schools call centre on 0371 222 2772 and the team will be able to help you. We kindly ask that if you have a booking beyond 1st September 2020 to please be patient with us during this busy time and contact us at a later date if possible as our staff are currently dealing with imminent booking enquiries.

(Includes promotional tickets and tickets purchased from www.warwick-castle.com)

Please contact customer.information@warwick-castle.com with your booking reference, original visit date and preferred new visit date the team will be happy to help you as quickly as they can.

Please see below for advice on how to redeem any valid promotional offer.

Yes, all tickets must be pre-booked in advance, including children under 3.  Please add these tickets to your basket when booking online. 

Yes, all tickets must be pre-booked in advance, including Carer’s tickets. Please add these tickets to your basket when booking online.

Please show the relevant paperwork at the turnstiles when you present your tickets:

1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
2. Personal Independence Payment letter (dated within the last 12 months).
3. A current and valid Blue Badge.
4. Letter from a GP or consultant (dated within the last 12 months) confirming the need for a full time carer. This does not need to be a letter of diagnosis.

Unfortunately we will not be able to accept carers tickets without seeing the above documentation.

 

If your ticket is for a date July 4th onwards, you do not need to pre-book as your ticket is dated. If your ticket was originally for use between March 21st and July 3rd, then please click here to re-validate your ticket.

Frequently Asked Questions - Promotional tickets

Please note all promotional tickets must be pre-booked to guarantee entry. On arrival at the attraction you are required to present the promotional voucher along with your pre-booked e-ticket. If a valid voucher cannot be supplied, you'll be required to purchase your second ticket at full gate price at Admissions and entry is not guaranteed.

Your Kellogg’s cereal pack will have a unique code printed inside. Pre-book your tickets here and follow the booking steps.

To pre-book your Grown Ups Go Free ticket (i.e. buy one child ticket get one free adult ticket) click here.

To pre-book your Mates Go Free ticket (i.e. buy one adult ticket get one adult ticket) click here.

The validity of all Kellogg’s 2019 vouchers (expiry date 30 June 2020) has been extended until 30 September 2020. The validity of 2020 vouchers (expiry date 30 June 2021) has been extended until 30 September 2021.

You will need to pre-book a ticket to guarantee entry, please do so here

Please bring your pre-booked ticket and your Cadbury pack voucher to gain entry at the turnstiles.

The validity of all Cadbury’s 2019 Share Bag vouchers (expiry date 31 July 2020) has been extended until 30 September 2020.  

You will need to pre-book a ticket to guarantee entry, please do so here.

Frequently Asked Questions - Short Breaks

All Castle admission must be pre-booked in advance but guests staying overnight will not need to make an additional reservation for Castle entry at this time. Tickets will not be available for purchase on the day so we encourage all guests to pre-purchase their Castle admission in advance.

Please understand that we are prioritising guests with bookings in the next few weeks. Any short break bookings for stays beyond 3rd July 2020 will, at this time, be subject to regular terms and conditions. If you wish to cancel, you will be subject to cancellation charges as per the terms and conditions. If you purchased the cancellation protection, you can cancel and receive a full refund for the cost of your booking, excluding the cost of the cancellation protection. You can also move your booking to another date.

If you wish to move your stay, please click here and complete the contact form. The Short Breaks team will get back to you as soon as they can. Thank you for your patience.

We’ve relaxed our booking amendment terms and conditions so you can now reactivate your booking and move it to another date later in the season, with the price frozen at the original rate.  All affected guests will receive an email from us explaining how they can do this.

Thank you for moving your short break with us. Our team is extremely busy so please bear with us. We are amending bookings in date order, prioritising those with bookings in the next few days. We will contact you as soon as we can to confirm that your booking has been moved. Thank you for your patience.

No. Passholders who have a stay booked on-site or at a partner hotel booking via Merlin Holiday Club do not need to make an additional reservation for Castle entry. You will need to show your hotel confirmation as well as provide your valid Pass for scanning at the turnstiles.

Frequently Asked Questions - Annual Passes

*FREE 5 MONTH EXTENSION FOR NEW PASSES* (purchased before 19th March 2020)

We know you have already missed over 2 months of exploring Warwick Castle. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Annual Passes that expire after 18th March 2020.

Annual Passes that expired before 19th March 2020 will not be entitled to the extension period. Pass extensions will happen automatically, and you don’t have to do anything about it.

*New Passes Purchased after 19th of March and Pass Renewals*

A new Annual Pass that was purchased during the closure period will be extended by the time lost during the closure period.

If you have purchased a renewal Annual Pass, you have until end of October 2020 to pick it up and it will be valid for a full 12 months from the collection date.

In order to comply with government regulations and health and safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. Because of this, all guests will be required to pre-book a ticket online.

We have brought in this temporary measure so that as many people as possible can experience the magic at Warwick Castle as it will reduce the number of slots that are taken up by individuals who then do not show up.

We’re closely following Government advice and will update this process when it’s suitable to do so.

We have also put in place the 5-month extension period to acknowledge this requirement to pre-book, as well as to account for our closed months and we appreciate your cooperation during this time.

This is a compulsory pre-book and failure to present a pre-booked ticket on entry will mean you are unable to enter. Pre-book tickets for annual pass holders will be available 7 days in advance via our website.

If you are looking to renew your pass, your 8-week renewal window will now be added to your new expiry date.

If you have already renewed your pass, we have now extended the collection time and you will be able to collect your new pass until the end of October 2020.

We have reviewed the terms and conditions of our 2020 Warwick Castle Annual Passes to ensure that they still deliver great value for passholders.

We know you have already missed over 2 months of exploring Warwick Castle. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Warwick Castle Annual Passes that expire after 18th March 2020.

Warwick Castle Annual Passes that expired before 19th March 2020 will not be entitled to the extension period. Terms and conditions for Warwick Castle Annual Passes can be found here: www.warwick-castle.com/tickets-passes/passes/warwick-annual-passes/

Pass extensions will happen automatically, and you don’t have to do anything about it.

No, you will keep your original pass, our system will update your expiry date so that you will successfully scan in up until the new expiry date.

If you have a Merlin Annual Pass, we will be adding free months to your Merlin Annual Passes for the duration that our attractions are closed. Please be assured that you do not need to do anything, we are taking care of this for you. At the same time, we will review the terms and conditions of Merlin Annual Passes to ensure that they still deliver great value for passholders.  Please bear with us whilst we work out all the details of this.  Updates will be posted on the Merlin Annual Pass website: www.merlinannualpass.co.uk/coronavirus

If you have a Merlin Monthly Membership, we will continue to suspend monthly payments until our attractions reopen.

At the same time, we will review the terms and conditions of Merlin Annual Passes to ensure that they still deliver great value for passholders. Please bear with us whilst we work out all the details of this.  Updates will be posted on our website: www.merlinannualpass.co.uk/coronavirus

You can start using your pass again as soon as we reopen our Grounds & Gardens, from 6th June 2020.

We want to reassure all our guests that we have been working tirelessly to ensure Warwick Castle is safe to visit, you can view all our health & safety procedures here. We will only be offering an annual pass extension for the time Warwick Castle was closed.

No, we will automatically be extending all expiry dates. However, if you would prefer a refund instead of an extension, you can contact customer service to receive this. Your expiry date will then revert to your original expiry date.

If you have purchased a renewal Annual Pass, you have until end of October 2020 to pick it up and will be valid for full 12 months from the collection date.

As per standard terms and conditions, our passes are non-refundable. The passes will be valid for full 12 months from the collection date.

At this time, in order to comply with government regulations and health and safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit.

We have brought in this temporary measure so that as many people as possible can experience the magic at Warwick Castle as it will reduce the number of slots that are taken up by individuals who then do not show up.

Unlike some other companies, we have decided not to limit the number of times you can visit Warwick Castle.

To account for the months we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Annual Passes that expire after 18th March 2020.

Effectively, the 5-month pass extension covers the period from 18th of March to 18th of August.

As we don't typically don’t charge booking fees, it's expected that we stop charging once the capacity restrictions are lifted. Any updates to will be posted on our website.

We have removed the pre-booking requirement if you are staying at one of our onsite or partner hotels.

In order to enter an attraction, please bring your annual pass as well as hotel booking confirmation to present at the admissions turnstiles.

This is only available for overnight stays booked through one of the Merlin attractions or Merlin Holiday Club.

If you booked your overnight stay at a different hotel, please pre-book your visit online before arriving at an attraction.

Got another question?

Visit our Planning Your Visit page and see how to enjoy a safe visit with us, including pre-visit Frequently Asked Questions.

More FAQs