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Covid-19 Guest Information

Coronavirus Visitor Information

Latest update:

2nd June 2020: We’re delighted to be reopening our Grounds & Gardens on Saturday 6th June, following the Government’s decision to allow outdoor paid attractions to now open.

Our phased reopening plans are in accordance with the UK Government in response to the coronavirus (COVID-19) and in line with the reopening of attractions with open grounds and parks. We will reopen under limited capacity with reduced hours of operation and will continue to look at these measures on a daily basis.

For any guests with short breaks booked between 21st March up to and including 3rd July, please read the FAQs below for information on how to move your booking free of charge.

Guests with pre-booked Warwick Castle tickets for dates when the Castle is closed will be able to use their tickets on another date during 2020.

Further information for guests with pre-booked and promotional tickets will be published on our website prior to opening.

Frequently Asked Questions

Shows, selected attractions and Knight's Village accommodation remain temporarily closed due to the latest Government restrictions and guidelines and public health guidance in response to the Covid-19 outbreak.

Warwick Castle interiors, shows and selected experiences, as well as Knight’s Village accommodation, will remain closed until further notice.  We are in contact with the Government and relevant authorities and will work to reopen the Castle to guests as soon as it’s appropriate to do so.  We are contacting guests with bookings to stay overnight at the Castle between 1st June 2020 and up to/including the 3rd July 2020 to advise them on how to rearrange their bookings.

The Grounds and Gardens areas of Warwick Castle will be open from 6th June. This includes all 64 acres of rolling grounds, incorporating the Peacock Garden and adjacent Pageant Field, and all green areas around the castle, the courtyard, and the iconic East Front with a view of Guy’s Tower.

We still don’t know for sure whether the phased timing set out by the Government will change or be extended.  We will continue to monitor the situation and keep you up to date with any changes – either from government or from our own plans. We want to get back to doing what we do best – delivering memorable experiences for you, our guests. Please check our website or social media accounts for further updates.

We are sorry to say that we’ve taken the very difficult decision to postpone the opening of Zog and the Quest for the Golden Star until Spring 2021.

We are hugely disappointed, as we know many of you will be. So much hard work has gone into the design and build of what promises to be a brilliant activity trail and meet and greet experience.

We look forward to launching Zog and the Quest for the Golden Star next year with all the fanfare it truly deserves. Thank you for your understanding.

Frequently Asked Questions - Tickets

(Includes promotional tickets, tickets purchased from the Warwick Castle website and via any authorised 3rd party sellers)

If you have booked a ticket to visit Warwick Castle between 21st March and 3rd July your ticket will be valid for use on any date during 2020.

All guests with pre-booked Warwick Castle tickets during the period of closure will be able to use them to visit the Grounds and Gardens following their reopening on 6th June, and will be contacted prior to reopening with information on how to pre-book with these tickets.

Please contact customer.information@warwick-castle.com and the team will be happy to help as quickly as they can.

In order to rearrange your visit for a later date, please contact the schools call centre on 0371 222 2772 and the team will be able to help you. We kindly ask that if you have a booking beyond 3rd July 2020 to please be patient with us during this busy time and contact us at a later date if possible as our staff are currently dealing with imminent booking enquiries.

(Includes promotional tickets and tickets purchased from www.warwick-castle.com)

Please contact customer.information@warwick-castle.com with your booking reference, original visit date and preferred new visit date the team will be happy to help you as quickly as they can.

Includes tickets for events such as the Michael Buble concert

For any tickets sold through another company, such as AEG Presents for the Michael Buble concert (originally scheduled to take place at the Castle in July 2020), please contact the ticket seller directly.

Michael Buble concert update: Due to the ongoing Covid-19 situation it is not possible to play the shows this year. AEG Presents have rescheduled all the dates to next year and can’t wait to see you in 2021. All tickets are still valid for the new date.

Frequently Asked Questions - Overnight Stays

For guests with overnight stays arriving up to and including 3rd July, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in 2020 with no additional costs (subject to availability).

Please visit the Manage My Booking site and complete the booking amendment form, including your booking reference and the preferred date you would like to change your booking to. Our team will get back to you as soon as possible.

If the closure extends beyond 3rd July, then any guests with bookings for arrival whilst the castle is closed will be contacted in due course. These bookings can then be rearranged in the same way.

Please understand that we are prioritising guests with bookings in the next few weeks. Any short break bookings for stays beyond 3rd July 2020 will, at this time, be subject to regular terms and conditions. If you wish to cancel, you will be subject to cancellation charges as per the terms and conditions. If you purchased the cancellation protection, you can cancel and receive a full refund for the cost of your booking, excluding the cost of the cancellation protection. You can also move your booking to another date.

If you wish to move your stay, please click here and complete the contact form. The Short Breaks team will get back to you as soon as they can. Thank you for your patience.

We’ve relaxed our booking amendment terms and conditions so you can now reactivate your booking and move it to another date later in the season, with the price frozen at the original rate.  All affected guests will receive an email from us explaining how they can do this.

Frequently Asked Questions - Annual Passes

*FREE 5 MONTH EXTENSION FOR NEW PASSES* (purchased before 19th March 2020)

We know you have already missed over 2 months of exploring Warwick Castle. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Annual Passes that expire after 18th March 2020.

Annual Passes that expired before 19th March 2020 will not be entitled to the extension period. Pass extensions will happen automatically, and you don’t have to do anything about it.

*New Passes Purchased after 19th of March and Pass Renewals*

A new Annual Pass that was purchased during the closure period will be extended by the time lost during the closure period.

If you have purchased a renewal Annual Pass, you have until end of October 2020 to pick it up and it will be valid for a full 12 months from the collection date.

In order to comply with government regulations and health and safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. Because of this, all guests will be required to pre-book a ticket online.

We have brought in this temporary measure so that as many people as possible can experience the magic at Warwick Castle as it will reduce the number of slots that are taken up by individuals who then do not show up.

We’re closely following Government advice and will update this process when it’s suitable to do so.

We have also put in place the 5-month extension period to acknowledge this requirement to pre-book, as well as to account for our closed months and we appreciate your cooperation during this time.

This is a compulsory pre-book and failure to present a pre-booked ticket on entry will mean you are unable to enter. Pre-book tickets for annual pass holders will be available 7 days in advance via our website.

If you are looking to renew your pass, your 8-week renewal window will now be added to your new expiry date.

If you have already renewed your pass, we have now extended the collection time and you will be able to collect your new pass until the end of October 2020.

We have reviewed the terms and conditions of our 2020 Warwick Castle Annual Passes to ensure that they still deliver great value for passholders.

We know you have already missed over 2 months of exploring Warwick Castle. To account for the time we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Warwick Castle Annual Passes that expire after 18th March 2020.

Warwick Castle Annual Passes that expired before 19th March 2020 will not be entitled to the extension period. Terms and conditions for Warwick Castle Annual Passes can be found here: www.warwick-castle.com/tickets-passes/passes/warwick-annual-passes/

Pass extensions will happen automatically, and you don’t have to do anything about it.

No, you will keep your original pass, our system will update your expiry date so that you will successfully scan in up until the new expiry date.

As our attractions are closed, we will be extending your Merlin Annual Passes to account for the period of time that our attractions are closed. We’ll be taking care of this for you, so there’s no need to get in touch with our customer service team. Your existing Passes will be automatically extended in our ticketing system – so once our attractions reopen, your Passes will scan as normal at the ticket barriers. You are not required to have your Merlin Annual Pass cards reprinted. Unfortunately, we’re unable to offer refunds to customers who have paid for the Merlin Annual Pass as this is a non-refundable product (see clause 6 in our terms and conditions www.merlinannualpass.co.uk/terms). Further information can be found here: www.merlinannualpass.co.uk/coronavirus

If you have a Merlin Annual Pass, we will be adding free months to your Merlin Annual Passes for the duration that our attractions are closed. Please be assured that you do not need to do anything, we are taking care of this for you. At the same time, we will review the terms and conditions of Merlin Annual Passes to ensure that they still deliver great value for passholders.  Please bear with us whilst we work out all the details of this.  Updates will be posted on the Merlin Annual Pass website: www.merlinannualpass.co.uk/coronavirus

As our attractions are closed we will be ensuring our Merlin Members are not paying monthly for the period of time that our attractions are closed. We will be automatically freezing your Membership from the 1st April and payments will be suspended until our attractions re-open. Unfortunately as this is a 12-month contract we’re unable to cancel your Membership (see clause 27.2 in our terms and conditions https://www.merlinannualpass.co.uk/information/membershipterms).

Further information can be found here: www.merlinannualpass.co.uk/coronavirus

If you have a Merlin Monthly Membership, we will continue to suspend monthly payments until our attractions reopen.

At the same time, we will review the terms and conditions of Merlin Annual Passes to ensure that they still deliver great value for passholders. Please bear with us whilst we work out all the details of this.  Updates will be posted on our website: www.merlinannualpass.co.uk/coronavirus

You can start using your pass again as soon as we reopen our Grounds & Gardens, from 6th June 2020.

We want to reassure all our guests that we have been working tirelessly to ensure Warwick Castle is safe to visit, you can view all our health & safety procedures here. We will only be offering an annual pass extension for the time Warwick Castle was closed.

No, we will automatically be extending all expiry dates. However, if you would prefer a refund instead of an extension, you can contact customer service to receive this. Your expiry date will then revert to your original expiry date.

If you have purchased a renewal Annual Pass, you have until end of October 2020 to pick it up and will be valid for full 12 months from the collection date.

As per standard terms and conditions, our passes are non-refundable. The passes will be valid for full 12 months from the collection date.

At this time, in order to comply with government regulations and health and safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit.

We have brought in this temporary measure so that as many people as possible can experience the magic at Warwick Castle as it will reduce the number of slots that are taken up by individuals who then do not show up.

Unlike some other companies, we have decided not to limit the number of times you can visit Warwick Castle.

To account for the months we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5-month extension onto all original expiry dates for Annual Passes that expire after 18th March 2020.

Effectively, the 5-month pass extension covers the period from 18th of March to 18th of August.

As we don't typically don’t charge booking fees, it's expected that we stop charging once the capacity restrictions are lifted. Any updates to will be posted on our website.

Grounds & Gardens Open from 6th June



We are reopening our Grounds & Gardens on 6th June in line with Government guidance.

Tickets will need to be pre-booked before visiting.

Book Tickets

The health and safety of our guests and staff is always our number one priority and we have therefore introduced a number of additional hygiene and safety measures which you’ll see in place when you visit.

More Information & FAQs

Have an overnight stay booked before 3rd July?

Our Knight's Village accommodation currently remains closed. Please visit the Manage My Booking site here with your booking reference number to rearrange your stay to an alternative date in 2020.