Contact Us
Need help or advice about Warwick Castle? Check out our Frequently Asked Questions and live chat with us here.
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Drop us a Line
If you need to send us an email or ask a question you can use our Guest Contact Form here.
Live Chat
You can Live Chat with us here – generally Live Chat is available 9am – 5pm.
Feedback on a visit or experience
If you would like to feedback on a visit or any part of your experience with Warwick Castle, please contact us at Guest.feedback@warwick-castle.com
Typically, we personally respond to emails within 10 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts
Telephone
If you need to reach out to us by phone, you can call us on 0371 265 2000. Calls to this number are charged at 13p per minute plus your phone provider access charge.
Our lines are open Monday - Friday 9am to 5pm and Weekends & Bank Holidays 9am to 3pm. Please note we cannot sell tickets on this number or handle hotel/short break queries.
How can you contact us?
By email: customer.information@warwick-castle.com
Through our help centre
Charity
For any charity requests please see our Charity Procedure page.
Guest Feedback
We value all customer feedback and are committed to providing a comprehensive and timely response to all queries. We endeavour to reply to each customer personally within 10 days, regardless of the method in which the original contact is made with us.
At times we do receive exceptionally high volumes of customer communication and so in these instances, we ask for your patience and offer our assurance that we will respond to you as soon as we can.
To ensure that we are able to investigate your feedback fully please contact us within 4 weeks of your visit. We regret that we are unable to assist with feedback after this time.
How you can help us get back to you as quickly as possible
Please ensure that you provide full contact details, and should you have a preferred method for us to contact you, please state this in your initial correspondence.
Specifying the date of your visit and providing evidence of your visit such as a booking confirmation number, receipt or tickets will help us to look into your feedback as quickly as possible, and should your query be relating to items purchased here, receipts for these will also be necessary for us to investigate further. Being as comprehensive as you can in your initial communication will enable us to consider your feedback completely and provide a full response in the first instance.
How can you contact us?
By email: Guest.feedback@warwick-castle.com
By post: FAO Guest Relations
Warwick Castle
Customer Information
Warwick Castle
Warwick
CV34 4QU
Groups and Coach Bookings
Save up to 40% when you book online.
School Visits Enquiries and Bookings
UK School information and booking: 0371 222 2772
Corporate Events and Weddings
Events Team: 01926 406 660
Email events@warwick-castle.com
History
For enquiries regarding the castle’s history and collection (this team does not deal with ticket or general enquiries), please contact:
We shall endeavour to respond to your enquiry within 10 working days.
Knight’s Village Enquiries and Bookings
Looking to talk to us about a stay at our Knight’s Village - please click here.
If you would like to speak to a member of our reception team, please call 01926 830820.
UK Claims Notification Enquiries
The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.
Employer’s Liability
Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447
Public Liability
Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU
Policy Number UKCANC33447
